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Full Description
An essential guide to professional communication
Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.
Building upon research from business psychology, cultural studies and linguistics, Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.
Contents
Introduction
The Unmuted Framework
PART I: SHOW UP
Conscious Communication
1: Who are you?
2: The power of perception
3: Authentic adaptability
4: Conscious listening
5: Unmuted inclusion
PART II: SPEAK UP
Confident Communication
6: Find your confidence
7: Body language from a box
8: A voice that flows like honey
9: Bad English - good for business
10: Understand and be understood
PART III: INSPIRE ACTION
Connected Communication
11: The key to happiness
12: We're all connected (or not)
13: Creating a safe environment
14: Human skills that build connection
15: Connecting online - the new netiquette
PART IV: UNMUTE
16: Unmuting yourself
17: Unmuting your organization
Unmuted Resources
Endnotes
Acknowledgements
About the Author
Index
