Contents
Brief Contents
SECTION I: INTRODUCTION TO THE MEDICAL ASSISTING PROFESSION
The History of Medicine and Health Care
Medical Assisting Certification and Scope of Practice
Roles and Responsibilities of the Health Care Team
Medicine and Law
Medicine and Ethics
Interpersonal Communication Skills
Written Communication
SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT
Telephone Procedures
Front Desk Reception
Scheduling
Medical Records Management
Electronic Health Records
Computers in the Medical Office
Equipment, Maintenance, and Supply Inventory
Office Policies and Procedures
SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE
Handling Medical Office Emergencies
SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE
Insurance Billing
Diagnostic Coding
Procedural Coding
Billing, Collections, and Credit
Payroll, Accounts Payable, and Banking Procedures
Managing the Medical Office
Marketing the Medical Office
SECTION V: CAREER STRATEGIES
Competing in the Job Market
Appendix A: ICD-9-CM Diagnostic Coding Appendix B: Correlation of Text to Certification Exams, ABHES Competencies, and CAAHEP Standards Appendix C: Medical Terminology Word Parts Appendix D: Registered Medical Assisting (RMA) Task List Appendix E: How to Become a Successful Student Appendix F: Translation of English-Spanish Phrases Glossary References
