Description
Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 9th Edition adopts a uniquely practical and personal approach to the demands of today's nursing practice, providing extensive examples, exercises, and techniques that help you to apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 9th edition includes a new chapter which focuses on the foundation of communication and personality assessment. It also includes a new Putting it into Practice feature to help you apply your new communication skills in the work environment. In addition, updates on the topics of mindfulness, resilience, and inter-collaborative communication highlight the importance of implementing these tools in practice.- Active Learning features in every chapter promotes active, goal-directed reading- Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes provide moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice- End-of-chapter exercises help you to master chapter techniques and strengthen your communication skills- QSEN preface and exercises stress how communication impacts safety and quality of care- Discusses the importance of interprofessional education and communication in the healthcare environment- Addresses the importance of "presence" in nursing — being present for clients, families, colleagues, and self- NEW! Starting with You chapter focuses on personality assessment using the Gallup CliftonStrengths among additional assessment methods- Two chapters have been combined to create a new one titled, Communicating Assertively and Responsibly with "Difficult" Clients and Colleagues, to help you better address aggressive and difficult clients and colleagues- UPDATED! Navigating the Expanding World of Digital Communication and Understanding Each Other chapters have been extensively updated to reflect most recent information- NEW! Chapter exercises incorporate teaching strategies such as cinemeducation and medical improvisation to help facilitate various learning types- UPDATED! Topics of mindfulness, resilience, and inter-collaborative communication have been incorporated throughout- NEW! Additional examples incorporated into Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work
Table of Contents
Part 1: Packing Your Bags for the Journey of Caring, Assertive, Responsible Communication 1. Responsible, Assertive, Caring Communication in Nursing2. The Client–Nurse Relationship: A Helping Relationship3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning 4. Solving Problems Together5. Understanding Each Other: Communication and CulturePart 2: Honoring Your Fellow Travelers along the Journey6. Demonstrating Warmth7. Showing Respect8. Being Genuine9. Being Empathetic10. Using Self-Disclosure11. Being Specific12. Asking Questions13. Expressing Opinions14. Using Humor15. Embracing the Spiritual Journey of Healthcaring: Meaning MakingPart 3: Developing Road-Worthy Practices along the Journey 16. Requesting Support17. Overcoming Evaluation Anxiety18. Working with Feedback19. Using Relaxation Techniques20. Incorporating Imagery in Professional Practice and Self Care21. Incorporating Positive Self-Talk22. Learning to Work Together in Groups23. Navigating the Expanding World of Digital CommunicationPart 4: Embracing the Transformative Process of the Journey 24. Learning Confrontation Skills25. Refusing Unreasonable Requests26. Communicating Assertively and Responsibly with Distressed Clients and Colleagues27. Communicating Assertively and Responsibly with "Difficult" Clients and Colleagues 28. Managing Team Conflict Assertively and Responsibly29. Communicating at the End of Life30. Continuing the Commitment to the Journey
