経営倫理（テキスト） Business Ethics

Collins, Denis

John Wiley & Sons Inc（2011/09発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 534 p.
• 言語 ENG
• 商品コード 9780470639948
• DDC分類 174

Full Description

Collin's Business EthicsEthical Organizations provides theoretical and practical information to help create organizations of high integrity and superior performance. The text offers ways to design organizations that reinforce ethical behavior and reduce risks. It's organized based on an "Optimal Ethics Systems Model" which includes ethical job candidates, decision making, training, officers and hotlines, leadership, work goals and performance appraisals, environmental management, and community outreach. Early chapters present types of ethical issues organizations face, history of government regulation, the importance and extent of codes of ethics and conduct, an ethical decision-making framework, and the importance and extent of managing the natural environment and being a good corporate citizen - as well as new ideas and models. In addition, Collins provides a much broader array of best practices in business ethics to immediately implement many of the management techniques.

Contents

Part OneOrganizations and Human Nature 3 Daily Occurrence of Ethical Dilemmas 5 Unethical Behaviors at Work 6 Extent 6 Managers as Victims 7 Profession and Industry Issues 8 Operation Areas 10 Costs Associated with Unethical Behaviors 10 Legal Costs 11 Employee Theft 12 Monitoring Costs 13 Reputation Costs 13 Abusive Treatment Costs 13 Recruitment and Turnover Costs 14 Competitive Advantages of Ethical Organizations 14 Tips and Techniques 16 Best Practice in Use 17 Let s Build a Building 18 Human Nature 18 Born with Prior Knowledge of Right and Wrong 19 Born Good 19 Born with Inherited Sin 19 Born Morally Neutral 20 Cognitive Development 20 Stages of Moral Development 21 Lies and Cheating 24 Why Do Good People Behave Unethically? 26 Unintended Unethical Behaviors 27 Choosing Between Competing Values 27 Intentional Unethical Behaviors 28 Failure to Report Unethical Behaviors 30 Summary 31 Key Words 31 Chapter Questions 31 In the Real World: Enron 31 Ancillary Materials 32 Notes 33 CHAPTER 2 An Historical Perspective on Business Ethics 39 Economic Growth and Business Ethics in Precapitalist America 41 Christopher Columbus s Arrival 41 Roanoke and Jamestown Settlements 42 Plymouth Settlement 42 Buildup to the Revolutionary War 43 Freedom, Rights, and the Ethics of Capitalism 44 Adam Smith s Capitalism 45 Smith on Labor Issues 46 Economic Growth under Capitalism 47 The Industrial Revolution 47 New Laws: Antitrust, Charters, and Liabilities 48 Labor Issues 49 Slavery 49 Strikes and Labor Unions 50 Let s Build a Building 52 Wages and Compensation 53 Best Practice in Use 56 Further Expansion of Stakeholder Rights 57 Federal Sentencing Guidelines 58 B Corporation 60 The Optimal Ethics Systems Model 62 Tips and Techniques 63 Summary 64 Key Words 65 Chapter Questions 65 In the Real World: Enron 65 Ancillary Materials 66 Notes 66 Part Two: Getting Everyone on Board 71 CHAPTER 3 Hiring Ethical People 73 Importance of an Ethics Screen 74 The Six-Step Ethics Job Screen Process 75 Step 1: Ethics Screen Notice 76 Best Practice in Use 76 Step 2: Legal Ground Rules 77 Title VII of the Civil Rights Act 78 Disparate Impacts 78 Affi rmative Action 79 Other Legal Issues 80 Step 3: Behavioral Information 81 Resumes 81 Reference Checks 82 Tips and Techniques 83 Background Checks 84 Integrity Tests 85 Let s Build a Building 86 Step 4: Personality Traits and Related Characteristics 87 Conscientiousness 88 Organizational Citizenship Behavior 89 Social Dominance Orientation and Bullying 91 Mental Disability Tests 92 Step 5: Interview Questions 93 Previous Ethical Dilemmas 93 Visual Lie Detection 94 Realistic Job Previews 94 Step 6: Post-Interview Tests 94 Drug Testing 95 Polygraphs 95 Summary 98 Key Words 98 Chapter Questions 99 In the Real World: Enron 99 Ancillary Materials 99 Notes 100 CHAPTER 4 Codes of Ethics and Codes of Conduct 105 Difference between a Code of Ethics and a Code of Conduct 107 Purpose and Importance of Codes 107 Demonstrate Managerial Concern for Ethics 108 Convey a Particular Set of Values and Obligations 109 Meet Legal Requirements and Industry Trends 110 Positive Impact on Employee Behaviors 111 Code of Ethics Content 111 International Codes 112 Creating a Code of Ethics 115 Let s Build a Building 117 Connecting Code of Ethics to Strategic Planning 117 Code of Conduct Content 120 Tips and Techniques 121 Code of Conduct Relevancy 121 Business Gratuities 122 Email 122 Best Practice in Use 123 Implementing an Effective Code Communication Strategy 124 Annual Code of Ethics Assessment 125 Summary 128 Key Words 129 Chapter Questions 129 In the Real World: Enron 129 Ancillary Materials 130 Notes 131 CHAPTER 5 Ethical Decision Making 135 Ethical Behavior Model 136 Individual Characteristics (A) 139 Ethical Beliefs and Sensitivities (B) 140 Ethical Intuitions (C) 140 Theory of Planned Behavior (D) 142 Issue s Moral Intensity (E) 143 Organization Characteristics (F) 144 Ethical Intentions (G) 144 Rational Ethical Decision Making (H) 145 Rotary International s Four-Way Test 146 Raytheon s Ethics Quick Test 146 Best Practice in Use 147 A Systematic Rational Ethical Decision-Making Framework 147 The Six Ethical Theories 149 Let s Build a Building 150 Reaching a Moral Conclusion 158 Persuading Others 161 Tips and Techniques 162 Ten Ethical Hazard Approaching Signs 163 Summary 164 Key Words 164 Chapter Questions 164 In the Real World: Enron 164 Ancillary Materials 165 Notes 166 CHAPTER 6 Ethics Training 169 Building Trust and an Ethical Culture 170 Extent of Ethics Training 171 Who to Train 172 Web-Based Ethics Training 172 The Workshop Facilitator 173 Framing the Training Workshop 174 Ethics Training Options 175 Ethical Culture Assessment 176 Code of Conduct Analysis 178 Code of Conduct Content 178 Applying the Code of Conduct to Specifi c Situations 179 Best Practice in Use 179 Outcome of Code of Conduct Violations 180 Typical Behaviors Experienced 180 Let s Build a Building 181 Apply the Systematic Rational Ethical Decision-Making Framework 182 Tips and Techniques 182 Create Business Ethics Scenarios for Discussion 184 Fraud and Theft Exploration 185 Level of Moral Development Analysis 187 Ethics Personality Measures 187 Benchmark to an Ideal Employee 189 Work as a Calling 192 Assessing the Ethics Training Workshops 192 Summary 193 Key Words 194 Chapter Questions 194 In the Real World: Enron 194 Ancillary Materials 195 Notes 196 CHAPTER 7 Respecting Employee Diversity 201 Four Dimensions of Diversity 202 Permanent Dimension 203 Evolving Dimension 204 Personality Dimension 204 Organizational Dimension 204 History of Ethnic and Religious Diversity and Discrimination 205 Population Diversity Growth 205 Discriminatory Employment Practices 206 Illegal (Undocumented) Immigrants 206 Self-Categorization 207 Workplace Discrimination 207 Gender Discrimination Issues 208 Race and Ethnicity Discrimination Issues 211 Religious Discrimination Issues 212 Age Discrimination Issues 212 Disability Discrimination Issues 213 Sexual Orientation Discrimination Issues 214 Harassment 215 Dating, Sexual Harassment, and Hostile Work Environment 215 Let s Build a Building 216 Retaliation for Discrimination Claim 217 Competitive Advantages of Diversity Management 217 Best Operational Practices for Managing Diversity 218 Best Practice in Use 219 Implementing a Diversity Initiative 220 Diversity Training 221 Diversity Discussion Guidelines 222 Tips and Techniques 223 Diversity Training Exercises 223 Who Are You? 224 Dominant Group and Subordinate Group Awareness 224 The Dominant Group s Status 225 Implicit Attitude Test (IAT) 226 Experiences Being Prejudged 227 Individual Uniqueness and Commonalities 227 Sexual Harassment 227 Communication Style 228 Summary 230 Key Words 230 Chapter Questions 230 Ancillary Materials 230 In the Real World: Enron 231 Notes 232 Part Three: Daily Internal Operations 237 CHAPTER 8 Ethics Reporting Systems 239 Employee Silence on Ethical Misconduct 240 Extent of Employee Silence 241 Reasons for Employee Silence 242 Ethically Approachable Managers 245 Ethics & Compliance Offi cer 247 ECO Duties and Skills 247 Tips and Techniques 248 Managing an Internal Reporting System 249 Ombudsperson 250 Best Practice in Use 251 Chaplains 251 Let s Build a Building 252 Assist Lines 252 Types of Inquiries 253 Effective Assist Lines 253 How an Assist Line Works 254 Whistle-blowing 255 When to Blow the Whistle 255 The False Claims Act 256 Reporting Tax Fraud 258 Whistle-blower Protection Laws 258 Sarbanes-Oxley Act of 2002 (SOX) 259 Negative Outcomes for Whistle-blowers 260 Summary 260 Key Words 261 Chapter Questions 261 In the Real World: Enron 261 Ancillary Materials 262 Notes 263 CHAPTER 9 Managers as Ethical Leaders and Role Models 267 Managers as Ethical Role Models 269 Role Modeling 269 Stage of Moral Development and Ethical Role Models 270 Personal Integrity 271 Managerial Power and Leadership Styles 272 Exercise of Power 272 Authoritarian Leadership Style 272 Participatory Leadership Style 273 Ethical Leadership 274 Ethical Leadership Survey 275 Tips and Techniques 276 Virtue Ethics Survey 276 Servant Leadership 278 Best Practice in Use 279 Employee Feedback 279 A Great Place to Work 280 Let s Build a Building 281 Organization and Work Goals 282 Holistic Organizational Goals 282 Stretch Goals 282 Goal Setting 283 Stress Management 284 Employee Performance Appraisals 285 Unethical Behaviors 286 Living Up to the Code of Ethics Performance Appraisals 287 Ideal Employee Attitudes and Behaviors Performance Appraisals 288 Collection and Evaluation Issues 289 Performance Appraisal Feedback 290 Disciplining Work Rule Violations 291 Major Infractions 291 Minor Infractions 292 Forgiveness 293 Summary 294 Key Words 294 Chapter Questions 294 In the Real World: Enron 295 Ancillary Materials 295 Notes 296 CHAPTER 10 Engaging and Empowering Ethical Employees 301 Extent of Employee Engagement 303 Engaging Employees 304 Human Needs 304 Job Satisfaction 306 Organizational Justice 307 Unethical Bullies 308 Meaningful Work 309 Measuring Employee Engagement 310 Employee Empowerment 312 Best Practice in Use 312 Who to Empower? 312 Measuring a Manager s Empowerment Behaviors 314 Let s Build a Building 316 Empowering Through Teams 316 Empowering Effective Teams 316 Open Book Management 319 Tips and Techniques 320 Appreciative Inquiry 320 Daily Performance Refl ections 322 Empowering Through Group-Based Financial Incentives 322 Scanlon-Type Gainsharing Plans 322 Profit Sharing 324 Stock Option and Stock Purchase Plans 324 Employee Stock Option Plans (ESOPs) 325 Cooperatives 326 Summary 327 Key Words 327 Chapter Questions 327 In the Real World: Enron 327 Ancillary Materials 328 Notes 329 Part Four: Being a Good Citizen 333 CHAPTER 11 Environmental Management 335 Environmental Trends and Climate Change 337 Environmental Trends 337 Climate Change 338 Climate Change Impacts 339 Environmental Organizations 340 Government and Market Responses 341 Government Regulation 341 International Agreements 342 Cap and Trade and Climate Exchanges 343 Other Efforts 344 Competitive Advantages of Being Eco-Friendly 345 Going Green Examples 346 Walmart 346 Green Business Parks 347 Going Green Actions 348 Tips and Techniques 349 Let s Build a Building 351 Managing the Environmental Change Process 352 Green Mission Statement 354 Green Suppliers 355 Best Practice in Use 356 Environmental Management System (EMS) 357 Environmental Risk Assessment 358 The Natural Step (TNS) Framework and Cost Reductions 359 Product Packaging and Design 361 Green Buildings 361 Environmental Performance Indicators and Sustainability Reporting 363 Carbon Offsets and Green Philanthropy 364 Summary 364 Key Words 365 Chapter Questions 365 In the Real World: Enron 365 Ancillary Materials 366 Notes 367 CHAPTER 12 Community Outreach and Respect 373 Extent of Social Responsibilities 374 Work-Life Balance 376 Business Case for Community Involvement 377 International Corporate Citizenship 379 Double Standards Problem 379 United Nations Global Compact Principles 380 Managing Stakeholders 382 Interpenetrating Systems Model 382 Multiple Stakeholder Demands 384 Stakeholder Dialogues 385 Philanthropy and Volunteerism 387 Let s Build a Building 388 What to Give 388 Giving Money 389 Giving Products or Services 389 Tips and Techniques 390 Giving Skills 390 Giving Job Opportunities 391 Social Entrepreneurship 392 To Whom to Give 392 Reactive Giving 393 Outsource Giving 393 Strategic Philanthropy 394 Community Involvement Management Process 398 Community Involvement as Employee Training 399 Best Practice in Use 400 Networking 401 Community Reputation Assessment 402 Social Performance Reporting 403 Summary 404 Key Words 404 Chapter Questions 404 In the Real World: Enron 405 Ancillary Materials 405 Notes 406 Index I-1