Description
- NEW! Emphasis on the holistic self-care of the nurse includes Self-Care Nudge content in the narrative and new Simplify and Deepen boxes.- NEW! Case studies for the Next-Generation NCLEX® in relevant chapters challenge you to apply clinical judgment to nursing communication scenarios.- NEW! Confronting Bullying and Incivility with Honesty and Respect chapter helps you learn how to approach these difficult situations and respond in an honest and respectful manner.- NEW! Three new appendices provide mapping of the AACN® Essentials to the text, a holistic self-care assessment, and the answer key for Next-Generation NCLEX® case studies.
Table of Contents
1. Responsible, Assertive, Caring Communication in Nursing2. The Client–Nurse Relationship: A Helping Relationship3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication4. Solving Problems Together5. Understanding Each Other: Communication and Culture6. Demonstrating Warmth7. Showing Respect8. Being Genuine9. Being Empathetic10. Honoring Professional Boundaries11. Being Specific12. Asking Questions13. Expressing Opinions14. Using Humor15. Embracing the Spiritual Journey of Healthcaring: Meaning Making16. Requesting Support17. Overcoming Evaluation Anxiety18. Working with Feedback19. Using Relaxation Techniques to Become More Mindful20. Incorporating Imagery in Professional Practice and Self-Care21. Incorporating Positivity into Life and Work22. Learning to Work Together in Groups23. Navigating the Complex World of Digital Communication24. Learning Confrontation Skills25. Refusing Unreasonable Requests26. Caring Communication with Clients and Colleagues whose Behaviors Are Challenging27. Confronting Bullying and Incivility with Honesty and Respect28. Managing Team Conflict Assertively and Responsibility29. Communicating at the End of Life30. Continuing the Commitment to the Journey
