Description
Through an empathetic and positive approach to interpersonal communication, this book guides readers to build on the skills they already possess to communicate—and connect—with others.
Author David W. Bennett, Ph.D. approaches communication with the belief that it is at the heart of any human division. This book helps readers find a way to communicate that will help build understanding regardless of each party’s perspective. Written in an approachable and conversational style, the book includes tips, examples, and concept reviews to easily illustrate communication principles readers can take with them beyond their courses or training sessions.
An ideal supplement to courses focusing on skills in interpersonal, professional, or business communication, this book can also be used as a communication primer for students or professionals in any field.
Table of Contents
Chapter 1. Creating common ground connections
Chapter 2. Conflict management
Chapter 3. The unconscious communicator
Chapter 4. Empathy
Chapter 5. Targeted speaking and nonverbal pinpointing
Chapter 6. Energetic listening
Chapter 7. Sharing perceptions
Chapter 8: Creating personal change
Chapter 9: Healing a broken world
