Description
This Open Access book brings the experiences of automation as part of quotidian life into focus. It asks how, where and when automated technologies and systems are emerging in everyday life across different global regions? What are their likely impacts in the present and future? How do engineers, policy makers, industry stakeholders and designers envisage artificial intelligence (AI) and automated decision-making (ADM) as solutions to individual and societal problems? How do these future visions compare with the everyday realities, power relations and social inequalities in which AI and ADM are experienced? What do people know about automation and what are their experiences of engaging with ‘actually existing’ AI and ADM technologies? An international team of leading scholars bring together research developed across anthropology, sociology, media and communication studies and ethnology, which shows how by rehumanising automation, we can gain deeper understandings of its societal impacts.
The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license
Table of Contents
Introduction: Everyday Automation: setting a research agenda
Sarah Pink, Minna Ruckenstein, Martin Berg and Deborah Lupton
PART I: Challenging dominant narratives of automation
1. Imagining Mundane Automation: Historical Trajectories of Meaning Making around Technological Change
Lina Rahm and Anne Kaun
2. Trust, Ethics and Automation: Anticipatory Imaginaries in Everyday Life
Sarah Pink
3. The Quantified Pandemic: Digitised Surveillance, Containment and Care in Response to the COVID-19 Crisis
Deborah Lupton
4. Less Work for Teacher? The Ironies of Automated Decision-making in Schools.
Neil Selwyn
PART II Embedding automated systems in the everyday
5. Alexa’s Got a Hunch: The Human Decisions behind Programming Emotion-sensing and Caregiving into Digital Assistants.
Jenny Kennedy and Yolande Strengers
6. Framing Fashion: Human-Machine Learning and the Amazon Echo Look
Heather A. Horst and Sheba Mohammid
7. Coffee with the Algorithm: Imaginaries, Maintenance and Care in the Everyday Life of a News-ranking Algorithm
Jakob Svensson
8. Everyday AI at Work: Self-tracking and Automated Communication for Smart Work
Stine Lomborg
9. Exploring ADM in Clinical Decision-Making: Healthcare Experts Encountering Digital Automation
Magnus Bergquist and Bertil Rolandsson
PART III Experimenting with Automation in Society
10. Hate it? Automate it!: Thinking and Doing Robotic Process Automation and Beyond
Martin Berg
11. Smart Thermostats and the Algorithmic Control of Thermal Comfort
Julia Velkova, Dick Magnusson and Harald Rohracher
12. Prisoners Training AI: Ghosts, Humans and Values in Data Labour
Tuukka Lehtiniemi and Minna Ruckenstein
13. Investigating ADM in Shared Mobility: A Design Ethnographic Approach
Vaike Fors, Meike Brodersen, Kaspar Raats, Sarah Pink and Rachel C. Smith
14. Ad Accountability Online: A Methodological Approach.
Mark Andrejevic, Robbie Fordyce, Nina Li and Verity Trott in collaboration with Dan Angus and Jane Tan.
