ホスピタリティ・ツーリズム産業の人的資源管理（第２版） Human Resource Management for Hospitality, Tourism and Events（2 NED）

著者名：Nickson, Dennis

Routledge（2013/08/29発売）

• 言語：ENG
• ISBN：9780080966489
• eISBN：9781136001451

Description

Please note: this title will publish in January 2012.

This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries.

It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.

Table of Contents

Human resource management and the tourism and hospitality industry: an introduction; International human resource management; Organizational culture; Labour markets; Recruitment and selection; Equal opportunities and managing diversity; Training and development; Performance management and appraisal; Reward strategies in the tourism and hospitality industry; Employee relations, involvement and participation; Welfare, health and safety; Grievance and disciplinary procedures; The way forward to HRM in hospitality and tourism