Resilient Health Care, Volume 3 : Reconciling Work-as-Imagined and Work-as-Done

著者名：Braithwaite, Jeffrey (EDT)/Wears, Robert L. (EDT)/Hollnagel, Erik (EDT)

CRC Press（2016/10/03発売）

• 言語：ENG
• ISBN：9780367889913
• eISBN：9781315349589

Description

This book is the 3^rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients. This volume continues the lines of thought in the first two books. Where the first volume provided the rationale and basic concepts of RHC and the second teased out the everyday clinical activities which adjust and vary to create safe care, this book will look more closely at the connections between the sharp and blunt ends. Doing so will break new ground, since the systematic study in patient safety to date with few exceptions has been limited.

Table of Contents

Preface

Editors

Contributors

Prologue: Why Do Our Expectations of How Work Should Be Done

Never Correspond Exactly to How Work Is Done?

Part I Problems and Issues

Jeffrey Braithwaite, Robert L. Wears and Erik Hollnagel

1. Towards a Resilient and Lean Health Care

Tarcisio Abreu Saurin, Caroline Brum Rosso and Lacey Colligan

2. The Jack Spratt Problem: The Potential Downside of Lean

Application in Health Care – A Threat to Safety II

Sam Sheps and Karen Cardiff

3. Recovery to Resilience: A Patient Perspective

Carolyn Canfield

4. Is System Resilience Maintained at the Expense of Individual

Resilience?

Anne-Sophie Nyssen and Pierre Bérastégui

5. Challenges in Implementing Resilient Health Care

Sheuwen Chuang and Erik Hollnagel

Part II Applications

Jeffrey Braithwaite, Robert L. Wears and Erik Hollnagel

6. Exploring Ways to Capture and Facilitate Work-as-Done

That Interact with Health Information Technology

Kazue Nakajima, Shinichi Masuda and Shin Nakajima

7. Resilience Work-as-Done in Everyday Clinical Work

Andrew Johnson and Paul Lane

vi Contents

8. Understanding Resilient Clinical Practices in Emergency

Department Ecosystems

Jeffrey Braithwaite, Robyn Clay-Williams, Garth S. Hunte

and Robert L. Wears

9. Reporting and Learning: From Extraordinary to Ordinary

Mark A. Sujan, Simone Pozzi and Carlo Valbonesi

10. Reflections on Resilience: Repertoires and System Features

Richard I. Cook and Mirjam Ekstedt

11. Power and Resilience in Practice: Fitting a ‘Square Peg in

a Round Hole’ in Everyday Clinical Work

Garth S. Hunte and Robert L. Wears

Part III Methods and Solutions

Jeffrey Braithwaite, Robert L. Wears and Erik Hollnagel

12. Modelling Resilience and Researching the Gap between

Work-as-Imagined and Work-as-Done

Janet E. Anderson, Alastair J. Ross and Peter Jaye

13. Simulation: Closing the Gap between Work-as-Imagined

and Work-as-Done

Mary Patterson, Ellen S. Deutsch and Lisa Jacobson

14. Realigning Work-as-Imagined and Work-as-Done:

Can Training Help?

Robyn Clay-Williams and Jeffrey Braithwaite

15. Resilient Procedures: Oxymoron or Innovation?

Robert L. Wears and Garth S. Hunte

16. Conclusion: Pathways Towards Reconciling WAI and WAD

Jeffrey Braithwaite, Robert L. Wears and Erik Hollnagel

References

Index