ISO/IEC 20000 : A Pocket Guide

Van Bon, Jan (EDT)/ Nugteren, Marianne (EDT)/ Polter, Selma (EDT)

Van Haren Publishing BV（2006/05発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 70 p.
• 言語 ENG
• 商品コード 9789077212790
• DDC分類 658.4

Full Description

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;to support ISO 20000 training and certification;to produce a quick reference to the core content of ISO 20000, for practitioners.ISO 20000: A Pocket Guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Contents

Introduction to ISO/IEC 20000 Structure of the ISO/IEC 20000 standard ISO/IEC 20000 - Overall management Self-assessment workbook ISO/IEC 20000 - Model & focus area