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Full Description
Consumers around the world often give voluntary sums of money (called tips) to service providers after those workers have served them. There are no good measures of how much is tipped worldwide, but total tips in the US food and beverage industry alone are estimated to exceed $45 billion a year. Thus, tips represent more than small change and their salience and importance have grown in recent years with the advent of digital tipping, which has expanded both the number and types of services asking for tips and the size of tips they are asking for. Academic psychologists and other scholars have studied this topic for over 50 years, but that information is locked away in academic journals and writing that is not easily accessible to the general public. This book brings that work together, along with new previously unpublished analyses, in readable prose that shares what we have learned about the topic - including why people tip, who are the best and worst tippers, why we tip some occupations and not others, why tipping norms vary across countries, and what factors influence the size of tips consumers leave. The insights revealed will benefit tipped workers seeking to increase their incomes, managers of tipped workers interested in improving employee morale and customer satisfaction, consumers struggling to navigate the complex and evolving expectations placed on them, and academics interested in further advancing our understanding of this fascinating behavior.
Contents
Ch 1: More than Small Change: Who Cares about Tipping? Why? What Should They Know?.- Ch 2: Beyond Gratitude & Gratuity: Why do, or don't, people tip?.- Ch 3: Big-Tippers & Stiffers: Who gives the best, and worst, tips?.- Ch 4: A Time for Tipping: When do people tip more... or less?.- Ch 5: A Place for Tips: How and why does tipping vary across geographic areas?.- Ch 6: Perk of the Job: Why do we tip some service occupations and not others?.- Ch 7: Unequal Pay: Who gets the best tips and who gets the worst?.- Ch 8: Mega Tips: How can service workers get larger tips?.- Ch: 9: Winners & Losers: Who does tipping benefit and who does it harm? How?.- Ch 10: Cornucopia of Controversy: What controversies arise from tipping? What should people know about them?.- Ch 11: Past a Prologue: How did tipping get where it is? How might it change going forward?.
