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Full Description
This book offers an innovative exploration of the emerging field of employee experience (EX), a vital aspect of human resources. It provides a comprehensive overview of the field's landscape and unpacks the pressing challenges influencing perspectives on EX and its implications for theory and practice. This book contributes an in-depth, holistic employee experience design methodology for people practitioners and provides a framework for implementing EX strategies within organizations. Beyond its theoretical contribution, the volume contributes rich practical insights through applied case studies that showcase real-world application of the employee experience design methodology and framework. It also proposes a direction for the field in the future of work.
Key areas of coverage include:
Impact of consumer and human-centric movements on people and HR practices.
Challenges within the employee experience field.
A practical EX design methodology and its underpinning theoretical concepts.
Impact of employee experience through a multitiered measurement approach.
Developing an employee experience strategy and capability within organizations.
Work for Humans is a must-read for researchers, academics as well as professionals in industrial and organizational psychology, human resource management and development, organizational leadership, and all behavioral and social science-related disciplines.
Contents
Chapter 1. The Impact of the Human-Centric Movement on Work.- Chapter 2. The Origins of Employee Experience and Why It Matters.- Chapter 3. Differentiating Between Employee Experience (EX) and Other HR Practices.- Chapter 4. Addressing Challenges Within the Field of Employee Experience (EX).- Chapter 5. A Practical Employee Experience (EX) Design Methodology.- Chapter 6. Demonstrating the Impact of Employee Experience (EX) Through Measurement.- Chapter 7. Implementing Employee Experience (EX) Design in the Employee Lifecycle.- Chapter 8. Employee Experience (EX) in the Frontline Workforce.- Chapter 9. How to Build an Employee Experience (EX) Capability Within the Organization.- Chapter 10. Strategy, Stakeholders, and Socialization as Levers of Employee Experience (EX) Success.- Chapter 11. The Future of Employee Experience (EX).
