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Full Description
Take your communication to a whole new level. Become a Phone Genius! You probably already have a technical manual that tells you how to use your telephone efficiently. Yet there has never been a manual that tells you how to actually communicate effectively using this highly important piece of business equipment. Until now. In Phone Genius you will discover: Why talking to someone you can't see is so much harder than in person. What technology does to your voice and how you can change that. How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others. How to increase your effectiveness over the phone and gain better results. Michelle Mills-Porter passes on her skills in using the telephone as her main tool of communication. Using stories and lessons gleaned from her 25 years of making calls, building business relationships and securing high level appointments, Michelle will show you how you too can become a Phone Genius.
Contents
Foreword What people are saying Chapter 1 Phone Genius - what is it? Chapter 2 What we all know about communication - and how we forget it! Chapter 3 Why do we sound different over the phone? Chapter 4 The toolbox Chapter 5 The foundations Chapter 6 How to build rapport Chapter 7 How to reduce the fear of rejection Chapter 8 How to make a cold call sound like a warm call Chapter 9 How to engage with the contact Chapter 10 The three stages of listening Chapter 11 Behaviour profiling over the phone Chapter 12 How to introduce yourself and how to present yourself Chapter 13 Closing Chapter 14 How to get a VIP to call you back and more voicemail message tips Chapter 15 My hot tips Afterword Acknowledgements About the author
