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Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns.
Contents
Contents:
Introduction
Faïz Gallouj and Faridah Djellal
PART I TOWARDS A THEORY OF INNOVATION IN SERVICES
1. Richard Barras (1986), 'Towards a Theory of Innovation in Services', Research Policy, 15 (4), August, 161-73
2. Marcela Miozzo and Luc Soete (2001), 'Internationalization of Services: A Technological Perspective', Technological Forecasting and Social Change, 67 (2-3), June, 159-85
3. Ian Miles (2000), 'Services Innovation: Coming of Age in the Knowledge-Based Economy', International Journal of Innovation Management, 4 (4), December, 371-89
4. Faïz Gallouj and Olivier Weinstein (1997), 'Innovation in Services', Research Policy, 26 (4-5), December, 537-56
5. Erik J. de Vries (2006), 'Innovation in Services in Networks of Organizations and in the Distribution of Services', Research Policy, 35 (7), September, 1037-51
6. Paul P. Maglio and Jim Spohrer (2008), 'Fundamentals of Service Science', Journal of the Academy of Marketing Science, 36 (1), March, 18-20
7. Ian Miles (1993), 'Services in the New Industrial Economy', Futures, 25 (6), Special Issue, July-August, 653-72
PART II THE NATURE OF INNOVATION IN SERVICES: SECTORAL DYNAMICS
8. Jean Gadrey, Faïz Gallouj and Olivier Weinstein (1995), 'New Modes of Innovation: How Services Benefit Industry', International Journal of Service Industry Management, 6 (3), 4-16
9. Richard Barras (1990), 'Interactive Innovation in Financial and Business Services: The Vanguard of the Service Revolution', Research Policy, 19 (3), June, 215-37
10. Paul Windrum and Manuel Garçia-Goñi (2008), 'A Neo-Schumpeterian Model of Health Services Innovation', Research Policy, 37 (4), May, 649-72
11. Faridah Djellal and Faïz Gallouj (2005), 'Mapping Innovation Dynamics in Hospitals', Research Policy, 34 (6), August, 817-35
12. Lars Fuglsang and Flemming Sørensen (2011), 'The Balance Between Bricolage and Innovation: Management Dilemmas in Sustainable Public Innovation', Service Industries Journal, 31 (4), March, 581-95
13. Jean Hartley (2005), 'Innovation in Governance and Public Services: Past and Present', Public Money and Management, 25 (1), January, 27-34
14. Anne-Mette Hjalager (2002), 'Repairing Innovation Defectiveness in Tourism', Tourism Management, 23 (5), October, 465-74
PART III MEASURING INNOVATION IN SERVICES AND ITS IMPACTS
15. Christiane Hipp and Hariolf Grupp (2005), 'Innovation in the Service Sector: The Demand for Service-Specific Innovation Measurement Concepts and Typologies', Research Policy, 34 (4), May, 517-35
16. Ina Drejer (2004), 'Identifying Innovation in Surveys of Services: A Schumpeterian Perspective', Research Policy, 33 (3), April, 551-62
17. Bruce S. Tether and Abdelouahid Tajar (2008), 'The Organisational-Cooperation Mode of Innovation and its Prominence Amongst European Service Firms', Research Policy, 37 (4), May, 720-39
18. Giulio Cainelli, Rinaldo Evangelista and Maria Savona (2006), 'Innovation and Economic Performance in Services: A Firm Level Analysis', Cambridge Journal of Economics, 30 (3), May, 435-58
19. Faridah Djellal, Dominique Francoz, Camal Gallouj, Faïz Gallouj and Yves Jacquin (2003), 'Revising the Definition of Research and Development in the Light of the Specificities of Services', Science and Public Policy, 30 (6), December, 415-30
20. Luis Rubalcaba, David Gago and Jorge Gallego (2010), 'On the Differences Between Goods and Services Innovation', Journal of Innovation Economics, 1 (5), 17-40
PART IV ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION
21. Christopher J. Easingwood (1986), 'New Product Development for Service Companies', Journal of Product Innovation Management, 3 (4), December, 264-75
22. Ulrike De Brentani, (1989), 'Success and Failure in New Industrial Services', Journal of Product Innovation Management, 6 (4), December, 239-58
23. Jon Sundbo and Faïz Gallouj (2000), 'Innovation as a Loosely Coupled System in Services', International Journal of Services Technology and Management, 1 (1), 15-36
24. Bo Edvardsson and Jan Olsson (1996), 'Key Concepts for New Service Development', Service Industries Journal, 16 (2), April, 140-64
25. Jon Sundbo (1997), 'Management of Innovation in Services', Service Industries Journal, 17 (3), July, 432-55
26. Marja Toivonen and Tiina Tuominen, (2009), 'Emergence of Innovations in Services', Service Industries Journal, 29 (7), July, 887-902
PART V KNOWLEDGE INTENSIVE BUSINESS SERVICES IN INNOVATION
27. John Bessant and Howard Rush (1995), 'Building Bridges for Innovation: The Role of Consultants in Technology Transfer', Research Policy, 24 (1), January, 97-114
28. William Baumol (2002), 'Services as Leaders and the Leader of the Services' in Jean Gadrey and Faïz Gallouj (eds), Productivity, Innovation and Knowledge in Services, Cheltenham, UK and Northampton, MA, USA: Edward Elgar Publishing, 147-63
29. Cristiano Antonelli (1998), 'Localized Technological Change, New Information Technology and the Knowledge-Based Economy: The European Evidence', Journal of Evolutionary Economics, 8 (2), July, 177-98
30. Pim Den Hertog (2000), 'Knowledge-Intensive Business Services as Co-Producers of Innovation', International Journal of Innovation Management, 4 (4), December, 491-528
31. Jeremy Howells (2006) 'Intermediation and the Role of Intermediaries in Innovation', Research Policy, 35 (5), June, 715-28
32. Emmanuel Muller and Andrea Zenker (2001), 'Business Services as Actors of Knowledge Transformation: The Role of KIBS in Regional and National Innovation Systems', Research Policy, 30 (9), December, 1501-16
33. Simone Strambach (2008), 'Knowledge-Intensive Business Services (KIBS) as Drivers of Multilevel Knowledge Dynamics', International Journal of Services Technology and Management, 10 (2, 3, 4), 152-74
34. Paul Windrum and Mark Tomlinson (1999), 'Knowledge-Intensive Services and International Competitiveness: A Four Country Comparison', Technology Analysis and Strategic Management, 11 (3), 391-408
35. Peter Wood (2002), 'Knowledge-Intensive Services and Urban Innovativeness', Urban Studies, 39 (5-6), May, 993-1002
36. David Doloreux and Richard Shearmur (2012), 'Collaboration, Information and the Geography of Innovation in Knowledge Intensive Business Services', Journal of Economic Geography, 12 (1), January, 79-105
PART VI SERVICE INNOVATION BEYOND SERVICE SECTORS
37. Sandra Vandermerwe and Juan Rada (1988), 'Servitization of Business: Adding Value by Adding Services', European Management Journal, 6 (4), Winter, 314-24
38. Valérie Mathieu (2001), 'Service Strategies Within the Manufacturing Sector: Benefits, Costs and Partnerships', International Journal of Service Industry Management, 12 (5), 451-75
39. Jeremy Howells (2004), 'Innovation, Consumption and Services: Encapsulation and Combinatorial Role of Services', Service Industries Journal, 24 (1), January, 19-36
40. James Brian Quinn, Thomas L. Doorley and Penny C. Paquette (1990), 'Beyond Products: Services-Based Strategy', Harvard Business Review, 68 (2), March-April, 58-66
41. Peter W. Daniels and John R. Bryson (2002), 'Manufacturing Services and Servicing Manufacturing: Knowledge-Based Cities and Changing Forms of Production', Urban Studies, 39 (5-6), May, 977-91
PART VII INNOVATION IN SERVICES AND PUBLIC POLICY
42. Luis Rubalcaba (2006), 'Which Policy for Innovation in Services?', Science and Public Policy, 33 (10), December, 745-56
43. Benoît Desmarchelier, Faridah Djellal and Faïz Gallouj (2013), 'Environmental Policies and Eco-Innovations by Service Firms: An Agent-Based Model', Technological Change and Social Forecasting, 80 (7), September, 1395-408
Index
