Quality Care : Prescription for Injecting Quality into Healthcare Systems

個数:

Quality Care : Prescription for Injecting Quality into Healthcare Systems

  • 在庫がございません。海外の書籍取次会社を通じて出版社等からお取り寄せいたします。
    通常6~9週間ほどで発送の見込みですが、商品によってはさらに時間がかかることもございます。
    重要ご説明事項
    1. 納期遅延や、ご入手不能となる場合がございます。
    2. 複数冊ご注文の場合、分割発送となる場合がございます。
    3. 美品のご指定は承りかねます。
  • 【重要:入荷遅延について】
    ウクライナ情勢悪化・新型コロナウィルス感染拡大により、洋書・洋古書の入荷が不安定になっています。詳しくはこちらをご確認ください。
    海外からのお取り寄せの場合、弊社サイト内で表示している標準的な納期よりもお届けまでに日数がかかる見込みでございます。
    申し訳ございませんが、あらかじめご了承くださいますようお願い申し上げます。
  • ◆画像の表紙や帯等は実物とは異なる場合があります。
  • 製本 Hardcover:ハードカバー版/ページ数 304 p.
  • 言語 ENG
  • 商品コード 9781574440430
  • DDC分類 362.1

Full Description

Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.

Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.

Contents

Foreword
Chapter 1
Overview
Chapter 2
DX: Poor communications
RX: Develop the style of communicating
Focus: UCLA Medical Center, Los Angeles, California
Chapter 3
DX: Fear
RX: Identify causes and work to remove them
Focus: University of Pittsburgh School of Medicine, Presbyterian University Hospital, Pittsburgh, Pennsylvania
Chapter 4
DX: Customer dissatisfaction
RX: Conduct surveys, set up focus groups and teams
Focus: Saint John's Hospital, Santa Monica, California
Chapter 5
DX: Lack of measurement
RX: Set up teams to measure the outcomes of processes
Focus: Franciscan Health System, Cincinnati, Ohio
Chapter 6
DX: Lack of innovation
RX: Involve those closest to the process
Focus: Sinai Hospital, Baltimore, Maryland
Chapter 7
DX: Waste, duplicated efforts, inefficiency, errors
RX: Work cooperatively in response to needs
Focus: United Health Services Hospitals' Women's Health Center, Binghamton, New York
Chapter 8
DX: Apathy
RX: Hold a Quality Fair
Focus: Park Ridge Health System, Rochester, New York
Chapter 9
DX: Lack of internal standards
RX: Determine value, establish guidelines
Focus: Baylor College of Medicine, Houston, Texas
Chapter 10
DX: No benchmarking
RX: Set up a program
Focus: Continental Rehabilitation, San Diego, California
Chapter 11
DX: Lack of "world-class" stature
RX: Build an excellence-driven culture
Focus: Cleveland Clinic Foundation, Cleveland, Ohio
Chapter 12
Conclusion
Index