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Full Description
This third edition of Exploring Internal Communication includes new chapters on the history of internal communication, the evolution of employee engagement, the current state of practice, change communication, storytelling, research and measurement, an internal communication measurement dashboard, intranet management and internal social media. It argues that internal communication practice is about keeping employees informed and at the same time giving them a voice that is treated seriously. The book is both a companion for internal communication courses and an exploration of key concepts for a strategic approach to practice that underpins employee engagement.
Contents
Contentsrise and rise of internal communication, Heather Yaxley and Kevin Ruck; Organisational culture, Donna McAleese; Dimensions of internal communication and implications for employee engagement, Mary Welch; The state of internal communication practice in the UK, Kevin Ruck; Informed employee voice, Kevin Ruck; Communicating change, Paul Harrison; Storytelling is serious business, Laoise O'MurchA'; Employee dialogue: a framework for business success, Nigel M. de Bussy and Lokweetpun Suprawan; A critical and ethical approach to internal communication, Kevin Ruck. Part II Research, Planning and Management: Set yourself up for success, four steps to effective internal communication, Laoise O'MurchA'; Evidence-based practice: internal communication research and measurement, Kevin Ruck; Internal communication planning, Kevin Ruck; Creating an internal communication and engagement dashboard, Guy Bailey and James Harding; Developing your intranet into a great business tool, Mark Morrell; Social media inside a large enterprise, Gloria Lombardi; Getting the language and tone right, Ellen Hake; The role of the internal communication practitioner, Ann Pilkington. Index.
