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Full Description
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.Improvements to this version include:Foundational content about processes-what they are and how they varyA description of the difference between value-stream and process-level mapsNew content about how to bridge the gap between your current state and your desired future stateTips for effective team formation and mapping facilitationAn implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen EventThe Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.This flexible, user-friendly tool includes:A custom toolbar that simplifies map creation and editingAutomated calculation of key metricsAn audit feature to prevent mapping errorsThe ability to simulate how improvements will impact staffing requirementsSystem Requirements: The tool is intended for use on PCs using Excel 2003 or later-it will NOT function with earlier versions of Excel, or on Macintosh computers.View a demo of the Excel tool at: www.mbpmapping.com
Contents
What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess ManagementWhat Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary MetricsProcess TimeLead TimePercent Complete and AccurateAdditional InformationTimeline Critical PathSummary MetricsTimeline Critical Path (CP) SummationRolled Percent Complete and Accurate (R%C&A)Activity Ratio (AR)Number of StepsTotal Process TimeFull-Time Equivalent (FTE) Labor RequirementsOther Relevant MetricsThird Pass: Classify the Steps as Value-Adding and Necessary Non-Value-AddingMapping Essentials: Designing and Implementing the Future StateSelecting CountermeasuresImplementing the Future StateProcess Documentation: An Excel-Based SolutionGeneral InformationFile StorageExcel VersionsEnabling MacrosLicense AgreementFile Saving ConventionsTo Save a New Map from the Master File on the CDTo Save a Map That Has Already Been Renamed and Saved as an Excel Macro-Enabled Workbook File TypeFile Naming ConventionsExiting the ToolStructure and FeaturesCustom ToolbarWorksheetsAuto-Population FeatureMap StructureCell ColorsCell FormattingInsert, Modify, and Remove CommentsEnter Key FunctionalityCut, Copy, and Paste DisabledTest-Driving the Tool: Documenting Current- and Future-State MBPMsStep 1: Complete the HeaderStep 2: Insert Functions and StepsStep 3: Enter Data for Each Step ActivityProcess Time (PT)Lead Time (LT)Percent Complete and Accurate (%C&A)Spell CheckNotes and VisualsClearing the MapStep 4: Define the Timeline Critical PathStep 5: Audit the MapStep 6: Document the Future StateStep 7: Review the Summary Metrics SheetStep 8: Print the MapStep 9: Distribute the MapTroubleshootingThe Tool Closes Out or the Custom Toolbar Will Not FunctionAdjusting the Macro Security SettingsThe Macros Will Not ExecuteThe Cut, Copy, and Paste Commands Do Not FunctionThe Undo Function Does Not WorkUnable to Enter Information in a CellThe Tool Will Not Accommodate the Entire ProcessThe Custom Toolbar DisappearsThe Custom Toolbar Will Not WorkThe Summary Metrics Sheet Is BlankFile Size Is Extremely LargeDelay When Using Custom Toolbar CommandsProcess ManagementAppendix A: Excel Tool Quick Start GuideAppendix B: Excel 2003-Specific Instructions
