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Full Description
This package includes MyLab Operations Management. Students, if MyLab Operations Management is a recommended/mandatory component of the course, please ask your instructor for the course ID. MyLab Operations Management should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. To purchase the standalone print text, you will need to buy ISBN: 9781292253961
Contents
Part One - Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Product and service innovation
5. The structure and scope of operations
Part Two - Designing the operation
6. Process design
7. Layout and flow
8. Process technology
9. People in operations
Part Three - Deliver
10. Planning and control
11. Capacity management
12. Supply chain management
13. Inventory management
14. Planning and control systems
15. Lean operations
Part Four - Development
16. Operations improvement
17. Quality management
18. Managing risk and recovery
19. Project management
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