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Full Description
This package includes MyLab Operations Management. Students, if MyLab Operations Management is a recommended/mandatory component of the course, please ask your instructor for the course ID. MyLab Operations Management should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. To purchase the standalone print text, you will need to buy ISBN: 9781292253961
Contents
Part One - Directing the operation 
1. Operations management 
2. Operations performance 
3. Operations strategy 
4. Product and service innovation 
5. The structure and scope of operations 
Part Two - Designing the operation 
6. Process design 
7. Layout and flow 
8. Process technology 
9. People in operations 
Part Three - Deliver 
10. Planning and control 
11. Capacity management 
12. Supply chain management 
13. Inventory management 
14. Planning and control systems 
15. Lean operations 
Part Four - Development 
16. Operations improvement 
17. Quality management 
18. Managing risk and recovery 
19. Project management

              
              
              

