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Full Description
The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.
Excellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to "communication playbook," helping leaders develop strategic responses and communication tactics with clear, actionable advice.
What's changed in the last ten years? Well, nothing—and everything.
The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to "match your listener's tendency" and "validate," and you still need to guard against "defensiveness." What has changed is how some of the fundamentals and challenges are applied and met in today's world—both real and virtual, in remote and on-site working environments.
Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you'll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization's performance at every level.
Featuring interviews and insights from:
•Sony Music
•Harvard Business School
•New York Giants
•John's Hopkins University
•The White House
•Bank Negara
•Suria KLCC
•LogMeIn
•Boston Scientific
Contents
Introduction
Section 1. the Techniques
Chapter 1. Match Your Listener's Tendency
Chapter 2. Manage Your Ethos
Chapter 3. Speak to Motivate
Chapter 4. Frame
Chapter 5. Validate
Chapter 6. Add Color
Section 2. the Moments That Need Your Leadership
Chapter 7. Defensiveness
Chapter 8. Meetings
Chapter 9. Delegation
Chapter 10. Feedback
Chapter 11. Presentations
Chapter 12. Hiring Interviews
Section 3. a Culture of Communication
Chapter 13. Virtual Communication
Chapter 14. Communication as a Hard Skill
Index
