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Full Description
Discover how to connect with and inspire employees throughout an organization. Improve your leadership skills -- even if you aren't a "natural" communicator -- with a specific communication strategy that anyone can use. Authors Matha and Boehm present research showing that all managers can improve performance by using the principles outlined in Beyond the Babble. They explore why communication is crucial, how and when to do it, how to embed it in an organization's culture, and how to measure results. They also show how internal communications professionals can improve an organization's communication to the outside world.
Contents
Foreword ix
The Authors xiii
Acknowledgments xv
Introduction 1
1. The Power of Communication 9
On Strategy Communication Cuts Through Babble 14
Effective Communication Gets Results 16
Why Communication Makes a Difference 19
Summary 23
2. On Strategy Communication: An Overview 25
The Action Equation 27
The People Channel 34
Summary 43
3. Do: What Do You Need Employees to Do? 45
The Elements of On Strategy Direction 47
Setting a Clear Path for the Land of Oz 57
Summary 61
4. Know: What Do Employees Need to Know to Take Action? 63
They Need to Know Why 64
Who Needs to Know? 70
The Land of Oz Knows 74
Summary 74
5. Feel: What Do Employees Need to Feel to Take Action? 77
Be an Organizational Psychologist 82
Getting the Insights You Need 83
The Land of Oz Gets Emotional 84
Summary 85
6. The "Why Nots": What's Getting in the Way? 87
The Behavior Chain 88
Addressing a "Why Not" 92
Be an Organizational Archeologist 95
The Land of Oz Confronts Its Demons 98
Summary 100
7. Package: Turn the Action Equation into a Conversation 101
Conversations Are "In the Moment" 103
The Memory Issue 104
The Conversation Platform 105
The Land of Oz Gets Ready to Roll 108
When Issues Are the Issue 108
Summary 114
8. Align: Make Sure All Leaders Are On Strategy 117
Don't Be Fooled 118
Start at the Top and Work to the Front Line 120
Promote Open Discussion at Multiple Levels 122
Include Informal Leaders in the People Channel 125
Summary 126
9. Equip: Give Leaders the Tools They Need to Communicate On Strategy 129
Train Leaders as if Strategy Depended on It 130
Support Local Leaders and the People Channel 135
Recognize and Strengthen the Weak Links 139
Complementary Leader Assignments 141
Summary 143
10. Drive and Support: Orchestrate and Sustain On Strategy Conversation 145
Create a Drumbeat 146
To Raise the Volume, Run a Campaign 154
How Communication (the Function) Can Help 158
Summary 165
11. You: The Top Leader's Role 167
Expect a Lot 167
Measurement 169
Reward, Recognize, and Hold Accountable 174
Prioritize 175
Lead by Example 176
12. "How to" Resource Guide 179
Conducting Discussion Groups 179
The Memory Game 186
Alignment Interviews and Snapshot 187
The Consider-Dialogue-Solve Process 191
Conducting a "Red Face" Test 193
Identifying Informal Leaders 195
Selecting Vehicles: Opportunities Abound 196
Glossary of Terms 205
Notes 207
Index 209
