基本説明
Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas.
Full Description
The Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
Includes expanded information on the latest approaches for providing mediation assistance
Features comprehensive guidelines for selecting the right strategy for both common and unique problems
Utilizes updated, contemporary case studies of all types of disputes
Offers expanded coverage of the growing field and practice of intercultural and international mediation
Contents
Preface ix
Part One: Understanding Disputes, Conflict Resolution, and Mediation 1
1 Approaches for Managing and Resolving Disputes and Conflicts 3
2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19
3 The Practice of Mediation 61
4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106
5 Negotiation and Conflict Resolution 169
Part Two: Laying the Groundwork for Effective Mediation 179
6 The Mediation Process: An Overview 181
7 Making Initial Contacts with Disputing Parties 216
8 Collecting and Analyzing Background Information 237
9 Designing a Plan for Mediation 277
Part Three: Conducting Productive Mediation Meetings 299
10 Beginning Mediation 301
11 Presenting Parties' Initial Perspectives and Developing an Agenda 325
12 Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 363
13 Generating Options and Problem Solving 387
14 Evaluating and Refining Options for Understandings and Agreements 413
15 Reaching Understandings and Agreements and Achieving Closure 435
16 Implementing and Monitoring Understandings and Agreements 477
Part Four: Strategies for Responding to Special Situations 487
17 Strategies for Responding to Special Situations 489
18 Strategies for Multiparty Mediation 555
Part Five: Toward an Excellent Practice of Mediation 571
19 Toward an Excellent Practice of Mediation 573
Resource A: Professional Practice Guidelines 593
Resource B: Mediation Services Agreement 603
Resource C: Checklist for Mediator Opening Remarks/Statement 607
Resource D: Settlement Documentation Form 609
References 611
About the Author 655
Index 657
