Teamworking and Quality Improvement : Lessons from British and North American Organizations

Teare, Richard (EDT)/ Scheuing, Eberhard E. (EDT)/ Atkinson, Cyril (ED

Thomson Learning（1997/03発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 244 p.
• 言語 ENG
• 商品コード 9780304338382
• DDC分類 658.4036

Full Description

This work draws on examples of teamworking, quality improvement and innovation from 14 British and North American organizations. The 12 UK organizations were national finalists in the 1995 Michelin and Perkins Awards organized by the National Society for Quality through Teamwork (NSQT). the two American companies are global industry leaders which have won or have qualified for the Malcolm Baldrige National Quality Award.

Contents

Group sublimation for quality at Albright Wilson, Oldbury, Kevin Starling; the hub run-out team at British Steel Forgings - Garringtons, John Bicheno; working for quality at Severn Trent Water Ltd, Sally Messenger; continuous improvement at Britannia Engineering and Maintenance, Conrad Lashley; enterprising solutions at Land Rover, Anthony Ingold; a new technical process and procedure at Perkins Engines, Peterborough, Richard Teare; benefit enquiries, customer advice and quality improvement, Jackie Brander Brown; quality improvement at Topsides Division, Nick Johns; rolling out a programme of culture change, Andrew Lockwood; Royal Insurance - brainwaves and processes, Brenda McDonnell; weaving the rope of quality at the Slag Reduction Company, Peter Stannack; Wellman International - shaping and sustaining a vision of quality, Haydn Ingram; total quality at Corning Incorporated, Carole Congram; aligning environment and technology with quality at GTE, Roger Hallowell.