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Full Description
Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in today's globalized business world can be found, not in technology and products, but in an organization's people.The third edition includes updated and current information, and features over forty new cases.
Contents
PART IChapter 1: Performance Management and Reward Systems in Context Chapter 2: Performance Management Process Chapter 3: Performance Management and Strategic Planning PART II: SYSTEM IMPLEMENTATION Chapter 4: Defining Performance and Choosing a Measurement Approach Chapter 5: Measuring Results and Behaviors Chapter 6: Gathering Performance Information Chapter 7: Implementing a Performance Management System PART III: EMPLOYEE DEVELOPMENT Chapter 8: Performance Management and Employee Development Chapter 9: Performance Management Skills PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT Chapter 10: Reward Systems and Legal Issues Chapter 11: Managing Team Performance
