Description
Build your skills in communication with a scientific, competency-based approach! Essentials of Nursing Communication helps you gain communication knowledge and develop observable communication skills/behaviors in nursing. This text goes beyond an anecdotal, "soft skills" approach to communication. It integrates the COMFORT model with the concepts and domains of the 2021 AACN Essentials, covering key topics like professionalism, DEI, and person-centered care. Standards and learning objectives for undergraduate nurse communication training are scaffolded across chapters, implementing the gold-standard approach to competency-based learning to help you communicate effectively in today's nursing practice.- The four concepts in the 2021 AACN Essentials are integrated throughout the text, covering communication, clinical judgment, compassionate care, and diversity/equity/inclusion; the 10 domains are also included- Essentials Spotlight graphics depict the junction of the Essentials domains with communication science and related skills- The COMFORT model — a model created, researched, and applied by the authors — focuses on nurse communication in healthcare, with this acronym standing for: Connect, Options, Making meaning, Family caregivers, Openings, Relating, and Team- Theory at Work directly applies theory to communication dynamics and challenges in actual nursing contexts- Communicate with COMFORT integrates the COMFORT model into chapters across the text, linking communication science to the clinical communication practices of the nurse- Communication Matters Across the Four Spheres of Care describes nursing communication in these four areas: Wellness and Disease Prevention, Chronic Disease Care, Regenerative/Restorative Care, and Hospice/Palliative Care- Nurse Forward highlights the voices and stories of nurses advancing the field of nursing, elevating the role of the nurse as well as opportunities in leadership- Self-care content includes reflections from nurses and nursing students- Learning features reinforce chapter objectives with key terms, competencies, critical thinking engagements, boxed features/callouts, and charts/diagrams
Table of Contents
SECTION I Communication and Person-Centered Care1 Defining and Understanding Communication in NursingCommunication as Essential in NursingThree Communication Axioms and How They Impact YouNursing Student Well-BeingChapter Summary2 Science Versus AnecdoteWhy "Good" Communication Leaves Us Wanting to Know MoreA Communication Model for Nursing: COMFORTConnecting Your Communication to the Spheres of CareChapter Summary3 Relationship With the PatientDefining Relationship in Nursing CareInterpersonal Communication and NursingCommunication Competence: What Is Included?Chapter Summary4 A Patient's StoryEmpathy, Compassion, and the DifferencePerson-Centered MessagesThe Essential Importance of a Patient's StoryChapter SummaryResourcesSECTION II Diversity, Equity, and Inclusion5 Ethical CommunicationThe Essentialness of Ethics in Nurse CommunicationEthical Humility in NursingEthical Dilemmas and Dialectical TensionsMoving From Moral Distress to Moral ResilienceChapter SummaryResources6 Cultural HumilityA Culture-Centered Approach to Communication in NursingThe Nurse's Agency/The Patient's AgencyCultural Humility Versus Cultural CompetencyChapter SummaryResources7 Health LiteracyUnderstanding Health LiteracySelf-Discovery in Action: You and Health LiteracyCultural Knowledge and Health Literacy ResponsesNurse Communication That Optimizes Health LiteracyChapter SummaryResources8 Bearing WitnessA Sense of Humanity in IllnessBearing WitnessNonverbal CommunicationListeningMindful CommunicationYour Own SufferingChapter SummaryResources9 Communication and a Culture of SafetyHow Does an Organization Create Its Own Culture?A Culture of SafetyGroupthink, Teams, and SafetyHow Groupthink ManifestsChapter SummaryResourcesSECTION III Family and Nurse Communication10 Communication and the Patient's FamilySituating Family in HealthcareFamily Caregiver Communication TypologyAssessing Family Caregiver CommunicationCollaborating With the Family CaregiverChapter SummaryResources11 Communicating With the Family Caregiver in Complex DiseaseFamily-Centered CareVulnerable Family CaregiversCare CoordinationLong-Distance CaregivingCollaborating With the CaregiverEssentials for Collaborating and Connecting With the Family CaregiverChapter SummaryResources12 Communicating About Patient PrognosisDiagnosis and PrognosisImportance of Prognosis Communication: Three Illness JourneysTwo Approaches to Prognosis Communication: What You May EncounterPrognosis Communication ToolkitChapter SummaryResourcesSECTION IV Professionalism and Collaboration13 Communicating About Transitions in CareCommunicating Care Transitions: OpeningsBoundaries and OpeningsCommunication Strategies for OpeningsChapter SummaryResources14 Communication and Goal-Concordant CareCommunicating Goals of CareCommunication Pathways for NursesAcknowledging Uncertainty in IllnessTrudy's Goals of CareChapter SummaryResources15 Working on a TeamTeam-Based Care: It's Complicated!Civility as a Professional ResponsibilityBecoming a Nurse LeaderChapter SummaryResources16 Evolving Channels of Communication in NursingNursing and Changing TechnologiesCommunication Accommodation TheoryInequities and Patient Technology UseBridging the DivideChapter SummaryResourcesIndex
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