従業員体験デザイン Employee Experience Design : How to Co-create Work Where People and Organizations Thrive

著者名：Carter, Dean E./Gadd, Samantha/Levy, Mark

Wiley（2026/01/13発売）

• 言語：ENG
• ISBN：9781394329588
• eISBN：9781394329595

Description

How to harness Employee Experience Design to attract and retain the best talent

In Employee Experience Design: How to Co-create Work Where People and Organizations Thrive, three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on meaningful employee experiences.

Many leading organizations worldwide have successfully implemented Employee Experience Design, but until now, there has been no comprehensive book that outlines exactly how to do it. Employee Experience Design delivers a proven, step-by-step method that leads to more engaged and productive employees, which in turn leads to superior organizational performance.

With inspiring stories from leading brands like Airbnb, Patagonia, and many others, this book addresses challenges businesses face, such as:

• We all know that the world of work is continuously evolving and unpredictable. Many leaders are not sure how to make changes to address new, unexpected challenges. Employee Experience Design is a system leaders can use to meet those challenges.
• Employee Experience Design is much more than a rebrand of traditional HR practices. It’s a shift in mindset that HR and the organization can use to navigate highly competitive markets and ones with thin profit margins.
• Many organizations are drowning in policies and initiatives. Employee Experience Design is a way to reduce that burden while delivering better results both for employees and for the bottom line.

Employee Experience Design is a timely and practical guide for business leaders, executives, and managers who want to recruit the best talent, engage and retain those people, and deliver impressive business results.

Table of Contents

Part I Imagine 1

Chapter 1 The $100 Bill 3

Seeing Value Others Overlook

Chapter 2 Hardball Objections, Straight Answers 9

Chapter 3 The North Star 21

The EXD Guiding Principle

Chapter 4 A Conversation with Beth Grous 35

The Impact of Trust and Humanity, and the Courage of Everyday Leaders

Part II Prepare 47

Chapter 5 Mindsets 49

Seven Mindsets for Employee Experience Design Copyrighted Material

Chapter 6 A Conversation with Kirsty Lloyd 63

How Empathy and Feedback Became Cultural Anchors at Scale

Part III Design 77

Chapter 7 Culture Check 79

Moments That Matter and Moments of Truth

Chapter 8 Three Frameworks 87

A Structure for Achieving Meaningful Design

Chapter 9 The Double Diamond 109

A Proven Design Method

Part IV Experiment 137

Chapter 10 The EX Blueprint 139

Letting Everyone See the Big Picture

Chapter 11 A Conversation with Melanie Rosenwasser 145

Bringing UX Rigor to EX: It’s a Product, Not a Perk

Part V Measure 159

Chapter 12 Metrics That Matter 161

Taking the Pulse of Your Organization

Chapter 13 A Conversation with Greg Pryor 175

Turning Experience into Intelligence and Then into Impact

Part VI Celebrate/Extend 187

Chapter 14 A Conversation with Michelle Bonfilio 189

The Emotional Core of Employee Experience Design

Chapter 15 Making EXD Your Own 205

Final Wisdom and What Grows over Time Postscript: A Personal Reflection from the Authors 211

Acknowledgments 213

About the Authors 219

Index 223