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Description
Online retailers have gained massive popularity in recent years, plunging large parts of brick-and-mortar retail into an existential crisis. In order to survive in times of growing online retail, brick-and-mortar retailers must become aware of their unique potential to address non-digitizable consumer needs and transform retail environments into places of experience and discovery. A key building block for achieving this aim lies in the creation of sensory experiences that motivate consumers to enter and linger in stationary retail environments.
Table of Contents
Chapter 1 Experience retail environments with (almost) all senses.- Chapter 2 Vision.- 2.1 Why visual stimuli?.- 2.2 The devil is in the details: How visual stimuli affect consumers.- 2.3 The whole is greater than the sum of its parts: How the visual context influences consumer behavior.- 2.4 Outlook on the use of augmented reality (AR) in the retail environment.- Chapter 3 Sound.- 3.1 Music influences consumer behavior, but there is nothing like the "right music".- 3.2 Music influences the product choice: You buy what you hear.- 3.3 Music influences product perception: Feeling, tasting, and seeing what you hear.- 3.4 Music influences shopping and spending behavior.- 3.5 Recommendations for practice: Targeted vs. intuitive use of music.- 3.6 Acoustic stimuli at the point of sale: More than just background music.- 3.7 Outlook on music and sounds in online retail environments.- Chapter 4 Scent.- 4.1 Why ambient scents?.- 4.2 Scents act differently.- 4.3 The effect of warm and cool scents.- 4.4 Scents evoke specific associations.- 4.5 Ambient scents also have a long-term effect.- 4.6 Cultural preferences.- 4.7 The use of ambient scents raises ethical questions.- Chapter 5 The interaction of different sensory stimuli.- 5.1 Why combine different sensory stimuli?.- 5.2 How multisensory congruence elicits positive evaluations.- 5.3 How sensory perceptions influence one another (crossmodal correspondence).- References.
