Description
A groundbreaking new handbook for business leaders who want to form stronger connections with the people they lead.
In The Empathy Gap, corporate strategy and management consultant Daniel Murray delivers a unique and unconventional approach to contemporary leadership, emphasising the power of empathy. Empathy is not just a secondary soft skill, but rather a powerful tool for driving performance, fostering innovation and leading in today’s complex, diverse and fast-paced world. Exhibiting empathy is not a magical skill that some people have and others don’t. It is a capability that we can all build and nurture.
Drawing on the latest research, personal anecdotes and real-world case studies, Murray lays out a detailed and practical guide for leaders to harness the transformative power of empathy and achieve outstanding results in their organisations.
Discover:
- Engaging and revealing questions that can help build stronger connections with your colleagues
- Detailed guides to addressing issues with your team members, managing challenges and making decisions
- Strategies for building a leadership style that’s based on trust, curiosity and understanding
An invaluable resource for corporate leaders, business managers, human resources professionals and board members, The Empathy Gap helps leaders develop their empathetic capabilities, leading to long-term, sustainable business success — without sacrificing culture.
Table of Contents
Preface ix
Introduction: What if They Don’t Want to Do It? xiii
1 Understanding the cognitive challenges of empathy 1
2 The Empathy Process: a step- by- step guide 31
3 Navigating uncertainty with empathy 55
4 Challenging the way you see the world 85
5 Leading with empathy 105
6 Influencing and inspiring through empathy 121
7 Building an empathic organisational culture 137
8 When the robots start to cry 149
Conclusion: The hardest skill we learn 163
