Emotionally Charged : How to Lead in the New World of Work

著者名：Denham Smith, Dina/Grandey, Alicia A.

Oxford University Press（2025/02/04発売）

• 言語：ENG
• ISBN：9780197750155
• eISBN：9780197750179

Description

A captivating blend of cutting-edge scientific evidence and real-world stories providing leaders and managers with proven and practical strategies and tools for navigating today's emotionally taxing workplace.Broad changes have dramatically disrupted our workplaces and increased the emotional demands on leaders everywhere. Leaders now must support their teams' mental health and burnout (while managing their own), build trust with and motivate a remote and diverse workforce, allay employee fears of obsolescence while driving the integration of new technologies like AI, and demonstrate bottomless sensitivity and compassion while still delivering results at a relentless pace. No wonder leaders are burning out. Emotional labor is a daily unrecognized burden leaders carry and can have significant costs for their health and performance over time.However, achieving high performance and fulfillment without compromising your well-being is possible, and Emotionally Charged shows you how. Dina Denham Smith and Alicia A. Grandey debunk myths and equip you to handle emotionally loaded work events, from preparing for high-stakes scenarios to managing curveballs and conflicts, supporting distressed employees, and recovering effectively after being drained at work.Blending real-world cases from leaders and evidence-based insights, Emotionally Charged will help all leaders--from front-line managers to C-Suite execs--manage the new work landscape. Anchored in the science of emotions, Emotionally Charged will equip you with practical strategies and tools to lead successfully and thrive in the new age of work.

Table of Contents

Acknowledgments 1. Introduction: From a Simmer to a Boil How work and leadership has changedPart I: Correcting the Record2. An Introduction to Emotions What all leaders should know3. The Fine Art of Managing Beachballs Why advanced emotional skills are essential4. Emotions: Separating Fact from Fiction New truths about emotions at work5. Emotions: Become the Architect of Your Own Emotions Why increasing your vocabulary helpsPart II: From Surviving to Thriving6. Keep Your Emotional Engine Running Smoothly To be an effective leader, you have to take care of yourself 7. Anticipate the Curves in the Road How to prepare for an emotionally charged event (before it's too late)8. Become a Brave Leader How to stay cool in the heat of the moment9. Make an Emotional Pitstop How to recover from emotionally charged eventsPart III: Doing Hard Things Well10. Navigating the Necessary Evils of Leadership What to do when doing your job makes people feel bad11. When Leaders Become Emotional Handlers You're not your employees' therapist12. The Emotional Dynamics of Diversity Leading through conflict and building inclusive teams13. Leading with Humanity in the Digital Age How to navigate the potential--and tensions--of technology14. Conclusion: Onward and Upward Continuing the journey to advanced emotional capabilitiesReferences Index