Description
Informed by the scholarly and practical viewpoints of a myriad of internationally recognised experts, this engaging and timely volume poses a set of pertinent questions that cover critical and contemporary sustainability issues in hospitality and tourism and proposes actionable solutions.
Embellished with informative tables, diagrams and photographs, key questions and debates are discussed from a variety of angles with proposed solutions by industry practitioners, academics and consultants belonging to the Hospitality Net World Panel on Sustainability in Hospitality. Designed to facilitate contemporary discussion and debate, this book presents constructive dialogues which are designed to lead to action within the hospitality industry and education.
Key questions cover the following topics:
• Major contemporary sustainability challenges – e.g. climate change, biodiversity loss, impacts of pandemics, water scarcity, human right risks.
• Specific hospitality functions or departments – e.g. food and beverage, engineering, health and safety, guest relationship, finance, purchasing, human resources.
• Strategic issues related to marketing and stakeholder relationships – e.g. sustainability working groups, return on sustainability investment, marketing and reporting sustainability, certification, supplier relationship, engaging guests.
This book is an essential reading for students and academics in the field of hospitality and tourism management, as well as industry professionals searching for answers to the challenges they face in enacting sustainability in their business.
Table of Contents
List of figures
List of tables
List of contributors
Preface
Organisation of the book
Acknowledgements
Introduction
How to Use This Book
Editors’ Take
Part 1: Global Sustainability Challenges facing the Hospitality Industry
1. Climate Change
Gabriel C. M. Laeis and Willy Legrand
2. Biodiversity Loss
Frauke Fischer
3. Water Scarcity
Natasha Montesalvo and Melinda Watt
4. Human Rights Risks along the Supply Chain
Sustainable Hospitaility Alliance
5. Risk Management
Trevor Girard and Bijan Khazai
Part 2: Operational Sustainability in Hospitality
6. Food Waste and Net Zero Ambitions
Rebecca Hawkins et al.
7. Food and Beverage Sustainability Criteria
Ernst Jonker and Elena Cavagnaro
8. Future of Food and Menu Design
Malu Boerwinkel et al.
9. From Wellness to Wellbeing
Celine Vadam et al.
10. Balancing Health and Safety with Sustainability
Christine Young
11. Incentivising Guests to Save Resources
Christopher Warren and Maxwell Warren
12. Charging Guests for Carbon Emissions
Sonu Shivdasani and Arnfinn Oines
13. Sustainable Procurement and Product Certification
Johanna Wagner and Carina Hopper
14. Zero Plastic in Hotels
Rachel McCaffrey, Jo Hendrickx and Nicolas Dubrocard
15. Rewarding Employees for Sustainability Commitment
Georges El Hajal
16. Attracting Talent through Sustainability
Ralf Burbach, Julia Lenz and Stefan Jooss
Part 3: Hospitality Strategies, Metrics and Stakeholder Participation
17. Green Teams and Unlocking Collective Intelligence
Bastienne Bernasco and Franziska Altenrath
18. Supplier Relationship and Sustainability Standards
Cassia Patel
19. Return on Sustainability Investments
Celine Vadam et al.
20. Key Metrics and Reporting Sustainability
Xenia zu Hohenlohe and Joshua Papachristidis
21. Marketing Sustainability
Sarah Habsburg-Lothringen
22. Communicating Sustainability to Guests
Nancy Loman Scanlon
23. Engaging Guests in the Sustainability Experience
Adela Balderas-Cejudo and Belén López
24. Stakeholder Engagement and Regenerative Hospitality
Marina Laurent and Carlos Martin-Rios
25. Hotels and e-Mobility
Jonathon Day and Roya Sadat Alayinpour
26. Incorporating Nature in Sustainable Hotel Design
Willy Legrand, Clare Hindley and Akupe Matthew-Bolofinde
27. The Greater Purpose of Hospitality
Henri Kuokkanen and Jeffrey Catrett
Conclusion
Index
