Description
Terrorism, natural disasters, or hazardous materials threaten the viability for all types of businesses. With an eye toward business scale, scope, and diversity, Business Continuity Planning: Increasing Workplace Resilience to Disasters, addresses a range of potential businesses from home-based to large corporations in the face of these threats, including the worldwide COVID-19 pandemic. Information on business continuity planning is easy to find but can be difficult to work through. Terminology, required content, and planning barriers often prevent progress. This volume solves such problems by guiding readers, step-by-step, through such actions as identifying hazards and assessing risks, writing critical functions, forming teams, and encouraging stakeholder participation. In essence, this volume serves as a business continuity planning coach for people new to the process or seeking to strengthen and deepen their ongoing efforts. By engaging stakeholders in a business continuity planning process, businesses can protect employees, customers, and their financial stability. Coupled with examples from recent disasters, planners will be able to inspire and involve stakeholders in creating a more resilient workplace. Designed for both educators and practitioners, Business Continuity Planning: Increasing Workplace Resilience to Disasters walks users through how to understand and execute the essential steps of business continuity planning.- Presents evidence-based best practices coupled with standard operating procedures for business continuity planning in a stepwise, user-oriented manner- Includes numerous examples and case studies bringing the ideas and procedures to life- Provides user-friendly materials and resources, such as templated worksheets, checklists, and procedures with clear instructions, making the volume engaging and immediately operational
Table of Contents
Chapter One. The Challenges of Business Continuity PlanningIntroductionWhat Most Businesses Do (Not Do) in a DisasterHazards that Become (Business) Disasters- Natural Hazards- Tsunamis and Cascading Events- Hurricanes and Cyclones- Floods- Earthquakes- Volcanos- Tornadoes- Hazardous Materials- Technological Disruptions- Terrorism and Active Attackers- Pandemics Types of Disaster Planning- Mitigation Planning- Preparedness and Planning- Response Planning- Recovery and Business Continuity Planning The Benefits of Business Continuity Planning (BCP)- Mission fulfillment- The financial bottom line- Loss containment- Customer bases- Human resources- Diversity in the business community Essential Principles for BC Planning- Involvement and inclusion- Planning is a process- Evidence-based planning- A culture of continuity Upcoming ChaptersChapter Two. Setting the StageThe Challenges of Business Continuity Planning- Getting people's attention- Securing a commitment from the CEO- Lack of knowledge or understanding- Educating and involving people on planning as a process The Effects of Disasters on Businesses- Direct impacts- Indirect impacts- Downtime- Displacement- Impacts on employees- Impacts on customers- Businesses that fail Essential Actions for Starting the Planning Process- Get a team together- Establish a timeline- Kick off the BCP effort- Build and maintain momentum Chapter Three. Pre-planning Steps to Launch BCPIntroductionHazard Identification- Sources of hazard information- How to write up a hazard identification Risk Assessment- Understanding probabilities and historic trends- Crafting Scenarios Loss Estimation- Kinds of losses to estimate- Broader community impacts Business impact analysisDetermining Acceptable LossesMitigating LossesEssential ActionsChapter Four. Parts of a Business Continuity PlanScenarios and Decision-Making- Pandemic- Technology Disruptions- Natural Disasters Critical Functions- Prioritizing Critical Functions- Work Teams Assets and WorkaroundsEssential PartnershipsEssential Actions to TakeChapter Five. Managing DisruptionsIntroductionInfrastructure Disruptions- Anticipating Disruptions- Utilities- Communication and Information Technology- Transportation arteries and supply chains Downtime Management- How utilities get back on- The role of critical function work teams Displacement Management- Site displacement- Functional displacement- Population displacement Restoring Critical FunctionsEssential ActionsChapter Six. Managing Human ResourcesIntroductionCase Examples- Terrorism- Natural Disaster- Pandemic The Critical Role of Human Resources Management- Business Continuity Planning for Human Resource Management- Preparing Employees for Disruptions What Employees May Experience- Personal Impacts- Professional Impacts What Employers May Experience- Coping with Employee Impacts- Coping with Immediate Business Impacts Navigating Recovery- Transitioning from Response to Recovery- The 2004 Tsunami- The 1989 Loma Prieta Earthquake- Recognizing and Rewarding Employees Essential ActionsChapter 7. Strengthening and Testing your Business Continuity PlanIntroductionTraining on the BCP- Why you need to know the plan- Teachable moments- Training options- What to train on Creating scenarios· Exercises- Tabletop- Full scale- Field Virtual/Simulations· Creating a culture of preparednessEssential ActionsChapter 8. Becoming More ResilientIntroduction- Disaster losses and future predictions Resilience- The Sendai Framework Mitigation- The purpose of mitigation- Becoming a champion for mitigation The Recovery Process- Employee support- Flexibility- Sustainability Essential ActionsAppendix1. Emergency Response Planning Basics2. Mitigation Planning Basics3. Essential Tools and Resources for BCP (worksheets, checklists, etc.)
