Description
Perhaps no other person in the history of modern business has so profoundly affected the methods of quality improvement in industry than W. Edwards Deming. The subject of many books, articles, and television documentaries, Dr. Deming has become the world-recognized leader of the quality movement in industry.
Table of Contents
Foreword, Preface, Credits, Prologue, PART ONE: THE CORNERSTONES, Chapter One: Adopt the New Philosophy, Chapter Two: Institute Leadership, Chapter Three: Improve Constantly the System, Chapter Four: Institute Training and Retraining, Chapter Five: Institute Modern Methods of Training, Education and Self-Improvement, PART TWO: THE STEPPING STONES, Chapter Six: Create Constancy of Purpose, Chapter Seven: End Price Tag Awards, Chapter Eight: Eliminate Numerical Quotas and Work Standards, Chapter Nine: Cease Dependence Upon Mass Inspection, PART THREE: THE MILESTONES, Chapter Ten: Break Down Barriers Between Departments and Organizations, Chapter Eleven: Drive Out Fear, Chapter Twelve: Eliminate Slogans, Targets, and Prizes, Chapter Thirteen: Remove Barriers to Pride of Workmanship, Chapter Fourteen: Involve Everyone in the Transformation, Epilogue: The Seven Deadly Diseases
