Description
This book proposes a new theoretical and methodological approach to the investigation and explanation of intercultural differences in conflict management strategies and relational (politeness) strategies in workplace settings, taking the Chinese workplace as its focus.
Table of Contents
1. Introduction 2. The Multi-Level Model: The Analytical Framework 3. Cultural Self Perception: The Explanatory Framework 4. The Management Crisis 5. Interactive Strategies for Conflict Management 6. The Expatriate Participant's Relational Strategies 7. The Chinese Participants' Speech Act Strategies 8. Coordinated Turn-taking as Problem Talk Strategy 9. Contextual Factors as Relational Strategies 10. Conclusion
