Description
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Table of Contents
Introduction; D.Howcroft & H.Richardson Women as Knowledge Workers: From the Telegraph to the Computer; A.Adam Respectability and Flexibility in the Neoliberal Service Economy; Carla Freeman 'Are you married?' Exploring Gender in a Global Workplace in India; M.D'Mello Gendered Hierarchies in Transnational Call Centres in India; K.Mirchandani Domestic Labour – The Experience of Work in India's Other Call Centre Industry; P.Taylor , P.D'Cruz , E.Noronha & D.Scholarios 'Caring' Professionals: Global Migration and Gendered Cultural Economy; S.Arun The Crisis of Care, International Migration, and Public Policy; L.Benería Reflections on Gender and Pay Inequalities in the Contemporary Service Economy; D.Perrons Clerks, Cashiers, Customer Carers: Women's Work in European Services; J.Webster An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training; H.Gillard The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services; L.McCann Cultural Constraints: Japanese Mothers Working in a Multinational Corporation; B.Crump & R.Crump
