Description
With their word-of mouth advocacy of products or brands, superpromoters influence us and how we buy with the power of enthusiasm. Business managers should not just focus on complaining customers but they should value their enthusiastic friends: the superpromoters. By cultivating the superpromter they can more effectiviely promote their brand.
Table of Contents
Preface Introduction - Why Rock Stars Don't Have to Read This Book and the Promise Within Getting to Know the Superpromoter An Evolution in Client Orientation The Tool Box Getting to Work With ODILIA, a Practical Model The End of the World As We Know It
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