Non-Linguistic Analysis of Call Center Conversations

個数:1
紙書籍版価格
¥11,535
  • 電子書籍

Non-Linguistic Analysis of Call Center Conversations

  • 著者名:Kopparapu, Sunil Kumar
  • 価格 ¥9,512 (本体¥8,648)
  • Springer(2014/08/02発売)
  • ポイント 86pt (実際に付与されるポイントはご注文内容確認画面でご確認下さい)
  • 言語:ENG
  • ISBN:9783319008967
  • eISBN:9783319008974

ファイル: /

Description

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Table of Contents

Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions.

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