Description
Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required.
This book offers a service-oriented leadership approach for Social Work managers and looks to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It is designed to support the development of aspiring and front line managers in social work and care through the introduction of key concepts such as understanding the Self, Neuro-Linguistic Programming, self-leadership and communication.
Table of Contents
Starting with Self
How to Understand our Thoughts
The Process of Behaviour
Creating Positive Mind Solutions
Representational Systems and Words
Anchoring
Understanding Communication
Advanced Questioning Skills Model
Persuasive Language
Motivational Language
Understanding and Enhancing Thought Processes
Reframing
Setting Well-Formed Outcomes
