Description
The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications.Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems.- Presents the latest research on service science, management and engineering, from both theory and applications perspectives- Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques- Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems
Table of Contents
Part I Theory1 Overview of Service Science, Management and Engineering2 Servitization Strategy: Priorities, Capabilities, and Organizational Features3 Supply Chain Finance: Concept and Modeling4 Designing and Assessing Participatory Public Services for Emerging Markets5 Recommendation Algorithms for Implicit InformationPart II Applications6 Online Strategies for Optimizing Medical Supply in Disaster Scenarios7 Evaluating Traffic Signal Control Systems Based on Artificial Transportation Systems8 An Approach to Optimize Police Patrol Activities Based on the Spatial Pattern of Crime Hotspots9 Chemical Emergency Management Research based on ACP Approach10 Bus Arrival Prediction and Trip Planning for Better User Experience and Services11 Mass Customization Manufacturing and Its Application for Mobile Phone Production12 ACP Approach-Based Plant Human–Machine Interaction Evaluation13 Cloud of Health for Connected Patients14 Construction of Artificial Grid Systems Based on ACP Approach15 Influence of Electric Vehicles on After-Sales Service16 Service Modeling Optimization and Service Composition QoS Analysis17 Urban Traffic Management System Based on Ontology and Multiagent System
