Description
The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market.This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage.- Learn what Business Process is and how to get started- Comprehensive historical process evolution- In-depth look at the Process Anatomy, Semantics and Ontology- Find out how to link Strategy to Operation with value driven BPM- Uncover how to establish a way of Thinking, Working, Modelling and Implementation- Explore comprehensive Frameworks, Methods and Approaches- How to build BPM competencies and establish a Center of Excellence- Discover how to apply Social BPM, Sustainable and Evidence based BPM- Learn how Value & Performance Measurement and Management- Learn how to roll-out and deploy process- Explore how to enable Process Owners, Roles and Knowledge Workers- Discover how to Process and Application Modelling- Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement- Practical continuous improvement with the way of Governance- Future BPM trends that will affect business- Explore the BPM Body of Knowledge
Table of Contents
PrefaceIntroduction to the BookPhase I: Process Concept EvolutionMark von Rosing, August-Wilhelm Scheer, Henrik von Scheel, John A. Zachman, James P. Womack, Daniel T. Jones, Marianne Fonseca, Keith SwensonSun TzuAdam SmithTaylorismHenry FordGantt ChartFrank B. GilbrethAllan B. MogensenBoeing B17Ben S. GrahamASMEFunctional Flow Block Diagram og PERT (1950'erne)Data Flow Diagrams og IDEF (1970'erne)Zero Defects (1960'erne)Toyota Production System (1948-75)IDS ScheerJohn A. ZachmanLEAN & Lean ConsumptionBusiness Process ReengineeringTQM (+TQM Tools)Six SigmaWhat is BPMPhase II: BPM Way of ThinkingMark von Rosing, Wim Laurier, Maria Hove, Simon Polovina, Neil Kemp, Henrik von ScheelThe value of an OntologyThe BPM OntologyProcess Tagging - Classification and categorizationProcess TemplatesPhase III -The BPM Way of WorkingMark von Rosing, August W. Scheer, Henrik von Scheel, Adam D.M. Svendsen, Anette Bøgebjerg, Anni Olsen, Antony Dicks, Asif Gill, Bob J Storms, Cay Clemmensen, Christopher K. Swierczynski, Dan Moorcroft, Dan T. Jones, David Coloma, Dickson Hunja Muhita, Duarte Gonçalves, Hendrik Bohn, Fabrizio Maria Maggi, Fan Zhao, Fatma Dandashi, Fred Cummins, Gabriel von Scheel, Gary Doucet, Gabriella von Rosing, Gert O Jansson. Hans Scheruhn. Harald Van der Weel, Henk de Man, Henrik Naundrup Vester, Jacob Gammelgaard, James P. Womack, Jeanne Ross, John A. Zachman, John Bertram, John Golden, John M. Rogers, Jonnro Erasmus, Joshua Michael von Scheel, Joshua Waters, Justin Tomlinson, Keith Swenson, Karin Gräslund, Kenneth Dean Teske, Klaus Vitt, Krzysztof Skurzak, LeAnne Spurrell, Lloyd Dugan, Lotte Tange, Mads Clausager, Maria Hove, Mark Stanford, Marianne Fonseca, Marlon Dumas, Mathias Kirchmer, Maxim Arzumanyan, Michael Tisdel, Mikael Munck, Mike A. Marin, Mona von Rosing, Nathaniel Palmer, Neil Kemp, Nils Faltin, Patricia Kemp, Peter Franz, Rich Hilliard, Richard N. Conzo, Richard L. Fallon, Rogan Morrision, Ronald N. Batdorf, Sarel J. Snyman, Scott Davis, Simon Polovina, Steve Willoughby, Thomas Boosz, Thomas Christian Olsen, Ulrik Foldager, Victor Abele, Volker Rebhan, Wim Laurier, Yury Orlov, Zakaria MaamarBusiness Process TrendsBuilding BPM Competencies - the BPM Center of ExcellenceThe various BPM RolesWorking with the BPM LifeCycleProcess AnalysisProcess BuildProcess DeploymentProcess Monitoring & Process MaintenanceContinuous Process ImprovementChief Process Officer - executing the strategyiBPM - Intelligent Business Process ManagementEvidence Based BPMSocial Media & BPMBPM MaturityPhase IV -The BPM Way of ModellingMark von Rosing, Conrad Bock, Henk deMan, Fred Cummins, Henrik von Scheel, Stephen White, Jonnro Erasmus, Mathias Kirchmer, David Coloma, Gabriella von Rosing, Henrik von Scheel, Karin Graeslund, Hans Scheruhn, Richard L. FallonBPMNHow to work with and model Business Processes VariationsFocusing business processes on superior value creation: value oriented process modellingSustainability Oriented Process ModelingProcess Automation- Link between process models and information modelsPhase V - The Way of Implementation and GovernanceMark von Rosing, Joshua von Scheel, Asif Gill, Maria Hove, Mona von Rosing, Joshua von Scheel, Dickson Muhita, Maria Hove, Gabriella von Rosing, Bob Storms, Dr. Hendrik Bohn, Joshua von Scheel, Richard Conzo, August W. Scheer, Nils Faltin, Kenneth Dean Teske, Michael D. Tisdel, Victor Abele, Justin Tomlinson, Henrik von Scheel, Gary Doucet, Gert O JanssonAgile BPMBPM Change ManagementBPM GovernanceBPM Portfolio ManagementReal Time Learning BPMBPM AlignmentBusiness Process OutsourcingPhase VI - The Way of Training and CoachingMark von Rosing, Henrik von Scheel, Marianne Fonseca, Maria Hove, Ulrik FoldagerThe need for a standardized and common Process TrainingProcess eXpert TrainingProcess Architect TrainingProcess Engineer Training
