Description
Addressing the explosive growth in qualitative research in recent years, this volume represents the first anthology to bring together a representative sample from this growing body of work, and comments on the reasons for the extraordinary interest in qualitative research. Contributors to the volume bring forward reports of significant, structured qualitative research into various aspects of technical communication practice, addressing the questions of what new insights researchers are generating about the working reality of today’s technical communicators, and how technical communicators are perceived and treated by managers and by colleagues from other disciplines.
Including examples of qualitative methodologies—including ethnography, case study, focus groups, action research, grounded theory, and interview research— used by technical communicators to strengthen their practice, the result is a rich harmony of perspectives, as diverse as the field of technical communication itself.
This book will be of interest to to students and academics seeking up-to-date information on current industry practices in technical communication, as well as to practitioners in technical and professional communication. The book will also serve as a text in undergraduate seminars and courses at the master’s level.
Table of Contents
1 Introduction
James Conklin & George F. Hayhoe
2 Qualitative Research in Technical Communication: Issues of Value, Identity, and Use
Patricia Sullivan & Rachel Spilka
3 Evaluating Qualitative Inquiry in Technical and Scientific Communication: Toward a Practical and Dialogic Validity
Ann M. Blakeslee, Caroline M. Cole, & Theresa Conefrey
4 The Future of Technical Communication: How Innovation, Technology, Information Management, and Other Forces Are Shaping the Future of the Profession
Barbara Giammona
5 Modeling Information for Three-dimensional Space: Lessons Learned from Museum Exhibit Design
Saul Carliner
6 Toward a Meaningful Model of Technical Communication
Hillary Hart & James Conklin
7 The Role of Rhetorical Invention for Visuals: A Qualitative Study of Technical Communicators in the Workplace
Tiffany Craft Portewig
8 A Work in Process: A Study of Single-source Documentation and Document Review Processes of Cardiac Devices
Lee-Ann Kastman Breuch
9 A Call for New Courses to Train Scientists as Effective Communicators in Contemporary Government and Business Settings
Scott A. Mogull
10 Proceeding with Caution: A Case Study of Engineering Professionals Reading White Papers
Russell Willerton
11 Using Web 2.0 to Conduct Qualitative Research: A Conceptual Model
Christopher Thacker & David Dayton
12 Heuristic Web Site Evaluation: Exploring the Effects of Guidelines on Experts’ Detection of Usability Problems
Marieke Donker-Kuijer, Menno de Jong, and Leo Lentz
13 Making and Acting: Ethnographi Development of a Case Study Approach
Thomas Vosecky, Marika Seigel, & Charles Wallace
14 Integrating Experts and Non-Experts in Mathematical Sciences Research Teams: A Qualitative Approach
Linda Phillips Driskill & Julie Zeleznik Watts
15 Team Learning in Usability Testing
Michael Hughes & Tom Reeves
16 Qualitative Research in Technical Communication: A Review of Articles Published from 2003 to 2007
Debbie Davy & Christina Valecillos
17 Conclusion
George F. Hayhoe & James Conklin
