Description
An integrated look at HRM policies and practices in the tourism and hospitality industries
A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration
International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
Table of Contents
1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
