Description
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
Table of Contents
List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index
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- 洋書電子書籍
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グローバル化：与件・影響・抵抗
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