Innovative Technologies for Increasing Service Productivity

Manohar, Sridhar (EDT)/ Mittal, Amit (EDT)/ Raju, Sekar (EDT)

IGI Global（2024/03発売）

• 製本 Hardcover:ハードカバー版／ページ数 404 p.
• 言語 ENG
• 商品コード 9798369320198
• DDC分類 331.118

Full Description

Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking solution, this book not only identifies challenges but provides various solutions for service organizations to thrive amidst technological disruption. Its unique selling points lie in the breadth of its coverage, spanning diverse service industries and dissecting the symbiotic relationship between technology and productivity. Offering practical strategies and tools, the book equips service professionals with the means to enhance productivity, quality, and customer experience. By connecting the gap between theoretical insights and practical implementation, it stands as a valuable resource for academics, researchers, and service managers seeking innovative solutions to the evolving landscape of service productivity. The objective of this work extends beyond merely highlighting problems—it contributes substantively to the literature on service productivity. By seamlessly weaving together research findings, case studies, and the best practices from global service industries, the book enriches the collective knowledge base. Moreover, its relevance is underscored by its examination of social, economic, and environmental factors influencing service operations, providing a comprehensive view that is indispensable for policymakers. In essence, Innovative Technologies for Increasing Service Productivity offers a transformative blueprint, empowering stakeholders to navigate and thrive in the era of digital service evolution.