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Full Description
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner. By this book is a separate (free, via internet) available: * All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Contents
TQM - Totaly quality management ISO 9000 - Quality management systems TickIT - Software quality management ISO 27001 - Information security Management Systems ISO/IEC 20000 - ITSM standard IT service CMM - the IT service capability maturity model Six Sigama eSCM-SP: eSourcing capabilty model for servive providers, version 2 IT balanced scorecard AS 8015-2005 - Australian standard for corporate governance of IT CobiT - control objectives for information & related technology Management of risk Generic framework for information management BiSL - Business information services librarry ISPL - The Information Services Procurement library ITIL - The IT infrastructure library eTOM - the enhanced Telecom operations map ASL - Application services library MSP - managing successful programmes Prince 2 - Projects in controlled environments PMBoK - The Project Management Body of Knowledge ICB - IPMA competence baseline
