Full Description
This book provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. It also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe, at national and EU level. In parallel with offering a comparative survey of the most recent legal developments in Europe, the book sheds light on the significance of financial ombudsman bodies for the efficient resolving of consumer disputes. Further, the book illustrates solutions and policies aimed at ensuring a high level of consumer financial education.
Contents
Contents
Foreword
Preface
Notes on Contributors
Introduction: Financial Consumers, Complex Contractual Products, and Dispute Resolution - Setting the Scene
Piotr Tereszkiewicz
Part 1: Consumer Protection across Different Financial Products
1 Consumer Protection in Polish Insurance Law
Piotr Tereszkiewicz and Katarzyna Południak-Gierz
2 Consumer Protection in Portuguese Insurance Law
Rui Mascarenhas Ataíde and Francisco Rodrigues Rocha
3 Consumer Protection regarding Banking Deposit Products in Greek Law
Georgios Mentis
4 Judicial Review of Standard Business Terms in Payment Services Contracts in German Law
Sebastian Omlor and Hans Wilke
Part 2: Foreign Currency Loans in Europe
5 Foreign Currency Loans in Hungary
András Pomeisl
6 Foreign Currency Loans in Croatia
Emilia Mišćenić
7 Foreign Currency Loans in France
Mariola Lemonnier
8 Foreign Currency Loans in Slovenia
Jorg Sladič
9 Foreign Currency Loans in Italy
Marta Infantino
10 Complex Mortgage Loans in Spain
Teresa Rodríguez de las Heras Ballell
11 Foreign Currency Loans and Directive 93/13: The CJUE as a Legal Architect
Piotr Tereszkiewicz
Part 3: Financial Ombudsman Bodies and Consumer Protection
12 Mind the Consumer Protection Gap: The UK Financial Ombudsman Service, Fairness and Reasonableness, and the Law
Ugochi Amajuoyi and Andrea Fejős
13 Comparative Perspective on the Banking and Financial Ombudsman: Current Limitations and Possible Solutions
Francesca Bichiri and Cristina Poncibò
14 The Financial Arbitrator in the Czech Republic
Josef Kotásek
15 Collective Redress for Consumers of Financial Services
Noah Vardi
16 Judicial Governance and the Financial Markets from the Law and Economics Perspective
Mariusz J. Golecki
17 The Role and Nature of Financial Ombudsman Institutions in Business-related Human Rights
Jernej Letnar Černič
Part 4: The Way Forward: Building Consumer Protection through Financial Education
18 Financial Education: A Human Rights Perspective on Financial Literacy
Karolina Mendecka
19 A Comparative Analysis of National Financial Education Strategies among the Visegrad Group
Grażyna Borys
20 Household Approaches to New Technologies in Financial Education in Poland
Małgorzata Iwanicz-Drozdowska, Ewa Cichowicz and Łukasz Kurowski
Index
