Description
In an era where digital transformation is reshaping financial services, this comprehensive research study delves deep into the dynamics of mobile banking adoption through the lens of Airtel Money services. Using robust descriptive research methodology, this book uncovers the critical factors influencing customer attitudes toward mobile banking solutions. From time and cost savings to ease of use and accessibility, the study provides valuable insights into how mobile financial services are revolutionizing traditional banking paradigms. Drawing from extensive customer surveys and detailed analysis, this research presents actionable findings that benefit both service providers and financial institutions. Whether you're a financial services professional, researcher, or business strategist, this book offers essential understanding of customer behavior in the mobile banking sphere, complete with evidence-based recommendations for service improvement and market expansion. The findings presented here are particularly valuable for organizations seeking to enhance their mobile banking offerings and better serve their customers in an increasingly digital financial landscape. Ronald neva Nayeja has 15 years of professional experience in teaching, research, international public lectures, supervision, class advisor and principal. Board member, director, sales and marketing manager with academic qualifications in PhD fellow, MBA, BBA, G. Diploma in H.R.M, insurance and a certificate in insurance.
