Description
While tenders for IT managed services have evolved, key areas that drive significant business value for customers have seen limited improvement. When collaboration between IT service providers and customers stagnates, the next innovation cycle may not begin for another three years. In today s fast-paced business environment, few industries can afford such delays. Adaptive IT tenders aim to shorten this cycle, with a stronger focus on innovation and collaboration. These approaches are not just suited to agile companies, but also to more traditional organisations.
This book provides all stakeholders involved in the tendering and management of IT services with a practical set of methods for adaptive tendering. Whether you are part of the executive board, management, a specialist department, IT, sales, purchasing, legal, consulting, or operations, the book offers in-depth guidance on adaptive strategies, comparing them to traditional approaches. Additionally, a glossary is included to ensure clarity and help close any knowledge gaps.
Various causes for adaptive tenders.- Basics and methods.- Stakeholder personas.- Tendering and awarding today.- Where we want to go: Adaptive and integrative.- Some practical illustrations of how this method works.- Summary Conclusion Outlook.- Glossary.
Gerhard Köhler is Principal Consultant IT Service Management at Fsas Technologies GmbH with decades of experience in outsourcing and out-tasking on the customer and provider side as well as on the side of the employees affected by outsourcing.
Werner Roth is Senior Manager GTM Practice Solutions at NTT DATA and has many years of professional experience in the area of IT tenders on both sides. Lean-agile methods for sales organisations, consulting teams and IT service providers are his passion.
Achim Schmidtmann is Professor of Business Information Systems at Bielefeld University of Applied Sciences and Arts, Germany. He has been successfully teaching IT services and IT sourcing for more than 15 years and regularly carries out practical projects in cooperation with companies.
