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Full Description
As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices.
Contents
A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises (Ali Avan / Özcan Zorlu / Ahmet Baytok) - Technological Factors That Effect Hospital Efficiency. A Study Based on Training and Research Hospitals in Turkey (Gamze Yorgancioğlu Tarcan / Pınar Yalçin Balçik / Murat Konca / Ayça Karahan) - Corporate Governance Rating and Profitability in Borsa İstanbul (Fevziye Kalipçi Çağiran / Alp Eren Kayasandik) - The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance (Türkmen Taşer Akbaş / Meral Elçi) - Smart City Applications at the Local Government Structure in Turkey. The Case of Bursa Metropolitan Municipality (Zuhal Önez Çetin) - Subsidiarity Principle Reflection on the Tourism Sector (Zişan Korkmaz Özcan) - The Concept of Holiday and Travel in Islam. The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding. A Sample Study on a Chosen Pilot Facility (H. Neyir Tekeli) - Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses (Şerif Ahmet Demirdağ) - Organizational Justice and Reflections in Tourism Industry (Yasin Keleş) - Determination of Organizational Identification Levels of Five-Star Hotels' Employees According to Their Individual Characteristics. The Case of Antalya (Çiğdem Okşit / Gonca Kiliç) - Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case (Ahmet Büyük Şalvarci / Halil Akmeşe / Gökhan Şener)
