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Description
This book explores research around reciprocal participation in care activities across a variety of everyday settings from the perspective of HCI researchers. It challenges traditional conceptions of caregiving in which care is provided and received and highlights the synergistic outcomes that can be obtained when all participants are active contributors. Through diverse case studies, including family and local community dynamics, the book illustrates how coproduction can enhance the efficacy of care while also increasing the personal empowerment, community engagement, and social capital of those receiving, providing, and designing care services. The research posits that recognizing and leveraging the capacities of all stakeholders, including marginalized members, can lead to more effective and inclusive care system design and implementation. The book suggests that coproduction can reshape how care is perceived and delivered, and it proposes research practices for HCI practitioners and beyond for designing to facilitate such coproduction of care.
Seven case studies relating to a wide range of coproducing care situations are examined, including examining how stakeholders with different capacities coproduced overall well-being and childcare support in family dynamics and relating to local water quality, volunteer efforts, disaster relief programs, food security initiatives, and even beer-brewing events with collective settings. The book provides a comprehensive framework for understanding coproduced care, highlighting its benefits in fostering equality and agency among individuals and generating synergistic collective outcomes as a contrast to the traditional care delivery.
Introduction.- Coproducing Care in Everyday Life.- Discussion.
John M. Carroll is Distinguished Professor Emeritus of Information Sciences and Technology at the Pennsylvania State University. His research is in methods and theory in human computer interaction, particularly as applied to Internet tools for collaborative learning and problem solving, and design of interactive information systems. His books include Toward a Structural Psychology of Cinema (Mouton, 1980), What s in a Name? (W. H. Freeman, 1985), The Nurnberg Funnel (MIT, 1990), Scenario-Based Design (McGraw Hill, 1995), Making Use (MIT, 2000), Usability Engineering (Morgan-Kaufmann, 2002, with M.B. Rosson), Rationale-Based Software Engineering (Springer, 2008, with J. Burge, R. McCall and I. Mistrik), The Neighborhood in the Internet (Routledge, 2012), and Innovative Practices in Teaching Information Sciences and Technology (Springer, 2014). Carroll serves on several advisory and editorial boards for journals, handbooks, and series. He is Editor of the Synthesis Lectures on Human-Centered Informatics. In 2021, he received Pioneer in HCI Award from IFIP TC13.
Jeongwon Jo is Ph.D. Candidate at the College of Information Science and Technology at Pennsylvania State University. She is Human Computer Interaction (HCI) Researcher with a focus on community resilience, social computing, and online-mediated support. Her work appeared in leading computer-supported cooperative work and community informatics venues, including ACM CHI, ACM CSCW, ACM GoodIT, C&T, and iConference. She is interested in understanding how existing digital systems for peer-to-peer support misalign with the values of users and marginalized populations and redesigning them for more ethical directions.
Srishti Gupta received her Ph.D. in 2023 from the College of Information Sciences and Technology at Pennsylvania State University, where she was a member of the Collaboration and Innovation Lab led by Dr. John M. Carroll. She is currently a Visiting Assistant Professor at the University at Albany, State University of New York. Previously, she worked as a UX Researcher at the Healthcare Innovation and Technology Lab (HITLAB), a health informatics research lab based in New York City. Dr. Gupta s research lies at the intersection of Human-Centered AI, Sustainable HCI, and Social Computing. Her projects have included community-based environmental monitoring, emergency management in Indigenous communities, managing uncertainty in rare diseases, and improving learning and social outcomes for neurodiverse students.
Fanlu Gui is UX Researcher. She received her Ph.D. in informatics from the Pennsylvania State University. Her research has focused on exploring the use of technology to support community engagement in both local communities and online exercise groups. Her work has been published in venues such as the International Journal of Human-Computer Studies and the GROUP conference.
Jomara Sandbulte is Assistant Professor at the University of Minnesota at Duluth: Swenson College of Science and Engineering, Department of Computer Science. She received her Ph.D. in information sciences and technology at the Pennsylvania State University. She is Human Computer Interaction (HCI) Researcher with an expertise in health informatics. Sandbulte s work explores how technology can be used to support individuals health and well-being by examining existing systems a
