Full Description
This book addresses the challenges that healthcare organizations experience when attempting to manage the emergence of troublesome events or crises. It illustrates how experiences gained from event and crisis containment efforts can better prepare these organizations to prevent and/or manage other crises they may experience. Using a model outlining the relationship between a mismanaged event and the triggering of a crisis, the author defines the role of the leadership in healthcare organizations when developing, launching, and managing plans and programs to deal with these dangerous challenges brought on by crises, catastrophes, and disasters to their stakeholder networks. Readers with expertise in leadership and crisis management in general and healthcare management specifically will find this text useful in linking leadership expectations and competencies to event and crisis containment efforts.
Contents
Chapter 1-The book's scope and approach.- Chapter 2-The Dynamic Make-up of Healthcare Delivery Threatened by Troublesome Events and/or Crises.- Chapter 3-From Events to Crises, Catastrophes and Disaster:Before the Collapse.- Chapter 4-Products, Outcomes and Impacts of Events, Crises, Catastrophes and Disasters.- Chapter 5-Management and Containment as Problem Solving Change Strategies.- Chapter 6 -Challenges at the Top: Performance Standards for Executives, Boards and Advisors.- Chapter 7-Marshalling the Change Needed for Crisis Containment and the Post-Crisis Period.
