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Full Description
This successful textbook on the psychology of communication explains - here in English for the first time - how human communication works in a very understandable way. It begins with the explanation of central terms and the explanation of known communication models (e.g. the models according to Schulz von Thun, Watzlawick, Hargie and colleagues), then describes means of non-verbal and verbal communication and ends with a clear and structured summary of communication forms. Concrete fields of application, stumbling blocks (e.g. intercultural differences in communication), practical examples and digressions in the book round off what has been read and consolidate what has been learned. In addition, free learning materials are available on the Internet with which readers can test their knowledge acquisition.
Contents
1. Definitions
1.1 What is communication?
1.2 What is communication competency?
1.3 What is communication psychology?
1.4 Summary and book recommendations
References
2. Classical communication models
2.1 An overview on models of communication
2.2 Communication model by Shannon and Weaver
2.3 Communication model by Schulz von Thun
2.4 Maxim of communication by Grice
2.5 Rules for successful communication by Rogers
2.6 Communication model by Watzlawick
2.7 Summary and book recommendations
1.1 References
2. An integrative communication model of Hargie and collegues
2.1 Basics
2.2 Characteristics of the person
2.3 Characteristics of the situation
2.4 Goals
2.5 Mediating processes
2.5.1.1 Cognitive processes
2.5.1.2 Affective processes
2.6 Response behavior
2.7 Feedback
2.8 Perception
2.9 Summary and book recommendations
References
3. Nonverbal communication
3.1 Haptic signals
3.2 Body language
3.2.1.1 Gestures
3.2.1.2 Head movements
3.2.1.3 Body posture
3.2.1.4 Eye contact
3.2.1.5 Facial expression
3.3 Proxemics
3.4 Physical characteristics
3.5 Summary and book recommendations
References
4. Verbal communication
4.1 Listening
4.2 Questions
4.3 Explanations
4.4 Laughing and humor
4.5 Summary and book recommendations
References
5. Forms of communication
5.1 Intrapersonal communication
5.2 Interpersonal communication
5.2.1.1 Individual communication
5.2.1.2 Mass communication
5.3 Summary and book recommendations
References
Index of persons
Index of subjects